Admin Assistant III - JobRialto : Job Details

JOB SUMMARY Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements and specifications for the development of end-user programs, operational procedures, and support systems. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. May produce online and hard copy documentation and training materials for software applications and develop and implement a documentation strategy leveraging new technologies to provide more targeted information more efficiently to users. May manage software applications training program for user personnel. At higher levels, directs IT research initiatives moving from the business concept stage through initiative direction, project definition, project execution, and project evaluation, up to and including operational support phase. Maintains, integrates, and communicates knowledge of industry directions and IT trends.KEY RESPONSIBILITIES Conducts business requirements reviews and formulates logical statements of business requirements; may gather business requirements. Analyzes marketplace, industry, company, technology trends, best practices, vendor products, and services. Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/systems interact to support business processes. Produces reports, analyzes data, and develops business cases. Monitors data and system trends for inconsistencies and resolves as appropriate. Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written. Negotiates commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation. Develops functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders. Participates in software testing and debugging plans to ensure functionality and quality; creates detailed test plans and scripts based on functional requirements and executes test scripts using testing tools. Writes user documentation based on functional requirements. Creates and delivers training and development programs to all levels of IT professionals and end-users; may also design training programs, classes, workshops, computer-based training, and online help; delivers training to a variety of audiences which demonstrates an understanding and application of adult learning principles; develops and administers tools to measure the results of efforts; documents the value of services provided. At higher levels, leads others in the functional design process, advises on tools to use in testing/training and new methodologies, and develops long-term strategy for functional design initiatives; develops strategic means to address common issues. At higher levels, may provide functional guidance, advice, and/or training to less experienced business systems analysts. Researches, collects, and disseminates information on emerging technologies and key learning throughout CCI; evaluates the portfolio of projects within, and external to, the customer group to fully leverage data, systems, technology, and resources. May determine the costs and benefits of strategic initiatives, using incumbent business, technology, and project life cycle experience. Provides consultative guidance and implements organizational improvement programs. Interacts with users and staff to evaluate possible implementation of new technology for the CCI enterprise; documents, maintains, and communicates a knowledge base in support of industry directions and key IT trends; develops documentation standards and develops templates; provides guidance and support in the storage and retrieval of documents. Establishes and maintains relationships with hardware, software vendors, and systems integration firms for the purpose of influencing product development agendas and obtaining company advantage through access to emerging software and hardware. At higher levels, provides functional guidance, advice, and/or training to less experienced IT research and development and technical writing professionals. Partners with business units and Corporate to ensure current applications and reports support new system initiatives. Responsible for changes, distribution, and communication of all system critical reporting. Monitors and works incoming support requests including but not limited to application trouble tickets, reporting trouble tickets, new development requests, and report requests.REQUIRED QUALIFICATIONS Typically requires BS/BA in related discipline; generally 5-8 years of experience in related field. Certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Seasoned professional contributor with responsibility for an advanced area of work in the professional field; may be responsible for entire projects or functions having modest scope/impact or portions of projects having considerable scope/impact to department, area, and, at times, business unit results. Performs advanced areas of work for the professional field; identifies key barriers/core problems and applies problem-solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions; receives technical guidance only on unusual or complex problems or issues. Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments. Advanced knowledge of organization's technologies and practices. Primary contribution is in applying knowledge (product, industry, professional, technical) rather than managing people. Greater than 50% of time is doing individual contributor work. No responsibility for developing and managing operating plans/budgets. May oversee the completion of projects or assignments, including planning, assigning, monitoring, and reviewing progress and accuracy of work, evaluating results, etc.; contributes to employees' professional development, but does not have hiring or firing authority.Education: High School