Admin Support Specialist - Konica Minolta Business Solutions U.S.A. : Job Details

SymQuest a Konica Minolta company currently has an exciting opportunity for an Administrative Support Specialist! Supporting role executing Network sales administration billing, including hardware, labor, and renewals. Work with Network billing team to build efficiencies between systems and teams. Perform in a mutually respectful manner with all internal and external contacts.

• Process sales orders and update sales order management systems
• Research availability and generate product quotes for internal and external clients
• Process invoices and credits for sales orders and projects
• Process internal credit approvals and lease approvals
• Setup Networking contracts and work with 3rd party vendors
• Maximize profit margin for SymQuest on all equipment and license purchases. This can involve contact directly with either the vendor, distribution, or using Deal Registration sites.
• Use vendor tools for deal registrations to maximize best reseller price
• Help Clients co-term merge or upgrade current licenses.
• Make proactive calls to Vendors to validate client license compliance
• Maintain internal database systems
• Provide support to SymQuest Sales Representatives
• Provide client support as it relates to billing questions/rates
• Produce client facing reports
• Scanning (imaging) of all deal paperwork to virtual file cabinets
• Month End Reporting and processes
• Managing email boxes to ensure timely responses to internal and external customers
• Execute team processes and consistently work toward process improvement

Essential Activities

• Manage sales orders, quotes, renewals and projects from entry to invoicing 45%
• Labor and Product Billing 5%
• Contract Setup and Billing (Including 3rd Party) 10%
• Manage Email Inboxes to ensure timely response 20%
• Provide Support to Internal & External Clients 15%
• Generating reports (metrics, management & vendor) 5%

Primary People Contacts:

• Clients
• Sales representatives
• Administrative teams
• Management

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

• Customer Focus
• Problem Solving
• Professionalism
• Communication
• Team Work
• Planning
• Functional/Technical Skills

Education and/or Experience:

• Required College Degree; or equivalent combination of education and experience
• Strong PC Skills (Microsoft experience preferred)
• Strong Communication skills, and enjoy working with Clients
• Ability to execute multiple tasks effectively in a fast paced environment Understanding of general IT concepts and vocabulary

Travel Required: This position may require travel within our territory for training purposes.

Konica Minoltas journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRNs MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 Americas Best-in-State employers list. The company received Keypoint Intelligences BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.