Administration Clerk - FirstService Corporation : Job Details

Job Overview:

As an Administration Clerk, you will provide excellence in customer service to all residents, and assist in front desk coverage. Will see through the process from start to finish on estoppel documents. Respond to inquiries by phone, and/or emails. Handle mail and other Administration duties.

Your Responsibilities:

* Prepare and execute estoppel documents along with process payments for the requests.

* Process refunds and daily reports of transactions.

* Provide customer service to all residents and assist with front desk coverage on a daily basis as needed.

* Provide accounting assistance when needed to residents who inquire and have questions about their account.

* Upload all estoppel documents into Connect program and ensure to make all necessary notes in reference to the estoppel that have been issued for property.

* Research County records for deeds, Certificate of Title when necessary to ensure proper information is on file for the estoppel and account.

* Provide assistance when it's needed to the Office Manager with the help of opening and distributing incoming mail to all departments and logging any necessary checks into the check log.

* Answer resident inquires by phone and/or emails

* Process new ownership information and deeds.

* Other duties as assigned.

Skills & Qualifications:

* Solid computer skills (Microsoft Word, Excel, mass email, database management, etc.).

* Administrative background.

* Outstanding interpersonal, office management and communication skills, as well as a self-starter and multi-tasker.

* Critical thinking, complex problem solving, judgment and decision making.

* Exercise all duties and tasks in a cheerful and friendly manner as well as be a team player, together with office staff and residents to achieve all events successfully.

* Ability to work independently and be self-driven, with ability to identify, plan and prioritize business opportunities.

* Ability to maintain positivity and diplomacy in a fast-paced environment.

* Excellent organization, motivation and interpersonal skills.

* Excellent customer service skills

* Ability to communicate and provide guidance.

Physical Requirements:

* Ability to work under usual office conditions.

* Ability to work at a personal computer as well as be on the phone for extended periods of time.

* Must be able to stand, sit, walk and occasionally climb.

* The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed.

* Physical demands include ability to lift up to 30 lbs.

Additional Information

* Schedule: Monday-Friday 8:00am - 5:00pm

* Property specific perks (free access to gym, swimming pools)

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $15.00

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.