Salary: $22.15 - $29.92 HourlyLocation : Scottsdale, AZJob Type: Full-Time RegularJob Number: FY2425-00469Division: WATER RESOURCESDepartment: WATER ADMINISTRATIONOpening Date: 01/03/2025Closing Date: 1/17/2025 11:59 PM ArizonaIntroductionAt Scottsdale Water, we pride ourselves on delivering superior quality water and service to the Scottsdale community. Our employees ensure a safe, sustainable drinking water system, operate an innovative water reclamation system and help Scottsdale Water consistently maintain its position as one of the nation's most advanced and efficient water utilities.We value our employees and challenge them to constantly improve how we do business. Our team is made up of professionals from all disciplines - engineering, finance, operations, laboratory science, chemistry, public relations, hydrology, customer service, electrical, maintenance and so much more. To learn more, clickhereTo be directed to the Scottsdale Water Careers webpage, click here. About the PositionResponds to the needs of citizens at large, including internal and external clients, while continually striving to exceed customer expectations. Call Center environment for Water and Sewer. Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $26.02/hour. Minimum Qualifications Education and Experience
- High School diploma or General Educational Development (GED) equivalent.
- One year of experience in administrative support that includes direct customer service experience involving public contact.
- Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted.
Licensing, Certifications and Other Requirements
- Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.
Other pertinent licenses and/or certifications may be required for some positions depending on department/section assignment. Essential Functions Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
- Addresses and resolves citizen inquiries and issues pertaining to city services, policies, and procedures efficiently, including handling public and customer service calls.
- Responds to situations requiring knowledge of City ordinances and policies.
- Performs a wide variety of administrative and customer service work including but not limited to requests for: information, problem analysis, complaint resolution, driving directions, and the general delivery and explanation of City services to both internal and external customers.
- Uses a wide variety of computer programs and operates an assortment of other office equipment including multiple-line telephones, two-way radios, paging systems, copies and fax machines.
- Performs data entry by completing work orders online for city services in all departments.
- Retrieves, inputs, and monitors customer data and history by accessing numerous computer screens.
- Supports directors, managers and other staff with presentations, spreadsheets, reports and graphics using intermediate computer skills.
- Corresponds with internal and external stakeholders both in writing and verbally.
Work Environment/Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Depending on department assignment, works in an office environment or in a city call center environment, or a may work a hybrid schedule to include working remotely.
- Operates computer and other standard office equipment, which requires repetitive arm, hand and eye movement.
- Read maps and plats.
- Lifts and carries materials weighing up to 30 pounds.
- Uses visual and manual dexterity skills.
- May be required to work overtime.
- Depending on department assignment, may work varied schedules according to events, including weekends, holidays, and some evenings.
Benefits Highlights:The City of Scottsdale offers a comprehensive benefits package including:
- 12 Paid Holidays, which includes 1 Floating Holiday
- Vacation Accrual; starts at 10.3 hours/month
- Sick Leave Accrual; 8 hours/month
- Medical (which includes behavioral health coverage), Dental and Vision Benefits
- City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
- Tuition Reimbursement; $2,500/year
- Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.27% which includes a Long-Term Disability benefit
- Supplemental Retirement Plans through Nationwide; 457
- Pet Insurance
- Bilingual pay compensation
Please visit the Human Resources and Benefits Information page for more information.Selection Process:The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state See Resume in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process. Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:
- Fingerprinting search of the national FBI Database
- Criminal Background screening
- Drug Screen
- 39-Month Motor Vehicle Department Records Check
The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. When advised, reasonable accommodations will be made in order for an otherwise qualified applicant with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) ###-####. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-###-####) may contact HR Receptionist at (480) ###-####. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.Full-Time Positions:The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits, Part-Time Positions:The City of Scottsdale offers paid medical leave for part-time staff.
Commute Solutions ProgramCity of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.
Public Service Loan Forgiveness Program (PSLF). The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking 01 A High School diploma or GED is required for this position. Do you have a high school diploma or GED?
02 Do you have a valid driver's license (not expired or suspended/revoked)?
03 Do you have any of the following restrictions on your driver's license? Please note that this does not include vision correction. i. Interlock Device. ii. Court Mandated Restricted Hours. iii. Other Non-Medical Restriction(s).
04 Do you have at least 1 year of recent customer service experience involving public contact in person and on the telephone?
NOTE: If you answered yes to this question, you must include this information in the Work Experience section of the application. 05 If you answered yes to question #4 above, briefly describe this experience, to include the name of the employer.
NOTE: If you don't have this experience, write None. 06 Do you have at least 1 year of recent clerical experience, including data entry?
NOTE: If you answered yes to this question, you must include this information in the Work Experience section of the application. 07 If you answered yes to question #6 above, briefly describe this experience, to include the name of the employer.
NOTE: If you don't have this experience, write None. 08 Do you have experience working in a call center?
09 If you answered yes to question #8 above, briefly describe this experience, to include the name of the employer.
NOTE: If you don't have this experience, write None. 10 Give a brief description of work you have performed with multiple systems utilized in Microsoft.
NOTE: If you don't have this experience, write None. 11 Briefly describe the type of work you have performed with ScottsdaleEZ and CityPoint.
NOTE: If you don't have this experience, write None. 12 Please indicate how you learned about this job opportunity with the City of Scottsdale.
- City Website
- Employee Referral
- Facebook
- Glassdoor
- Governmentjobs.com
- Indeed
- Instagram
- Job Fair (In-Person / Virtual)
- Recruiter
- Other
Required Question
