Administrative Assistant 1/Trainee (NY Helps) - SUNY Plattsburgh : Job Details

Search Number CPJ # 8875 Title Administrative Assistant 1/Trainee (NY Helps) Category Clerical/Maintenance/Service Department Ctr for Student Involvement Position Summary

This position acts as a general information source regarding the Center for Student Involvement operations, programs, policies and procedures over the phone, in writing, or in person. They are responsible for informing students, the community, and faculty/staff of relevant information and/or referring them to the appropriate office for assistance when necessary. Often the first point of contact for the Center, this position will also be responsible for creating a positive impression and having a customer-centered service approach at all times, while also completing required tasks in a timely manner. We are part of the Enrollment and Student Success division which supports a student's entire collegiate experience from the point of admission through to graduation. We partner with students, faculty and staff to provide a network of opportunities and services that lead to student success. Collectively, the division of Enrollment and Student Success positively influences the health, safety and well-being of the student body. This position is expected to work Monday-Friday, 8:00a.m - 4:00p.m.

Examples of Duties & Responsibilities:

This position will provide support for all administrative responsibilities of the Center which are expected to include, but not be limited to, effectively managing the office traffic flow via phone, email and/or walk in; coordinating the event registration process for student groups, including fundraising and Student Digest approval; scheduling Angell College Center facilities and services for faculty, staff, students, Student Association groups, fraternities/sororities, and outside agencies; overseeing Angell College Center Information Desk staffing and facility upkeep; and ensuring proper inventory of supplies and that office equipment is properly functioning. Preparation of financial documents and assisting with travel arrangements is also included. As SUNY Plattsburgh is an institution that delivers challenging and high-quality educational experiences to a diverse group of learners, the successful candidate must demonstrate an understanding of and sensitivity to diversity, inclusion, and equity-minded policies, programs, and practices.

Required Qualifications:

* Must be eligible for permanent appointment to this title pursuant to civil service law

* A demonstrated ability to work effectively and collegially with a variety of individuals

* Must pass a keyboarding test that demonstrates the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy by completion of probation

For those currently on a civil service list:

* If you receive an emailed canvass letter, you must respond interested and complete an online application to be considered.

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

Minimum Qualifications for applicants not currently civil service eligible for the title:

* Administrative Assistant Trainee 1 - Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training at the Trainee 1, you will automatically advance to Trainee 2.

* Administrative Assistant Trainee 2 - One year of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training as a Trainee 2 you will advance to the full level of this title without further examination.

* Administrative Assistant 1 - Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. Certification (e.g., IAAP Certified Administrative Professional) or associate's degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.

Preferred Qualifications:

* Experience with the EMS Event Booking System

* Previous SUNY employment

* Customer service experience or skills

Salary (Applicant View)

$39,215 to $56,743, in accordance with Civil Service Salary Schedule.

Includes excellent benefits.

Closing Date 12/11/2024 Open Until Filled No To receive full consideration, supply all requested documents by: 12/11/2024 Special Instructions to Applicants

If a canvass letter is emailed, you must respond interested and complete an online application to be considered. Please include a complete application and contact information for three current professional references. A resume is also strongly encouraged. Additional information may be requested at a later step in the process.

Important Notes for those appointed as a Trainee:

Successful completion of the traineeship requires taking eight courses in the following competencies: Professionalism and Self-Management, Verbal and Written Communication, Interpersonal and Customer Relations, and Computer Skills and Technology. It must include instruction in each of the following topics: office organization and management; business writing; customer service; and Microsoft Word basics. More information on the traineeship can be found here.

Important Notes for those appointed under NY HELPS:

Employees will have all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

EEO Statement

SUNY Plattsburgh is an equal opportunity employer, committed to excellence through diversity. As an equal opportunity employer and a government contractor subject to VEVRAA, SUNY Plattsburgh complies with hiring regulations regarding sex, color, religion, national origin, disability, age and veteran status.

Pay Equity Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) ###-#### or via email at [email protected]