Administrative Assistant 2 - State of Iowa : Job Details

Salary : $48,422.40 - $71,198.40 Annually Location : Des Moines - 50321 - Polk County, IA Job Type: Full-time Job Number: 25-00867 Agency: 427 Department of Inspections, Appeals & Licensing Opening Date: 10/15/2024 Closing Date: 10/25/2024 11:59 PM Central LinkedIn Tag: #LI-POST Point of Contact: Jayme Hildreth; 515-###-#### Job Description The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as an Administrative Assistant 2 within our Licensing Division! Who We Are DIAL's mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers' Compensation, and Administration. What We're Seeking The successful candidate for this position will have excellent customer service skills and experience using an electronic database. Desired qualifications include:

• A self-motivated, quick learner who is able to navigate licensure requirements proficiently
• Great attention to detail and a high level of organizational skill
• Excellent written and verbal communication skills
• Comfort with responding to a high volume of inquiries and prioritizing clerical work
• Experience working with diverse populations in a team environment
• Commitment to providing a high-quality service
• Displays high standards of professional and ethical conduct

What You'll Do:

• Trains and instructs employees across the bureau
• Management of background check process
• Collaborate with review committee on criminal history reviews
• Super user for databases
• Review and process license and registration applications for assigned board(s)
• Collect and analyze information to assess processes and procedures across bureau
• Collaborates with leadership and key staff to create standard operating procedures
• Maintain current knowledge of changing laws, rules, regulations, and procedures
• Create documents such as training guides, standard operating procedures and other guidance documents
• Provide backup and assistance to other staff members as needed
• Create metrics for evaluating work
• Licensing reporting for leadership
• Organize and oversee records of a confidential, complex or otherwise sensitive nature
• Assist visitors and callers to provide technical help on licensing applications

What We Offer:

• Excellent pay and benefits package.
• Biweekly vacation accrual and separate sick leave.
• Iowa Public Employees Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contributions.
• Employee discount programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, etc.)
• Retirement Investors Club (Employer Sponsored Retirement Plan)
• Flexible Spending Accounts

Applicant must pass a Level 1 background check prior to employment. Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

Graduation from an accredited four-year college or university with a bachelor's degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations; reviewing operating records/reports and evaluating their effectiveness).

A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.

Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.

For additional information, please click on this . Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes:Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyGain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa?to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority! 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03 Have you graduated from an accredited four-year college or university with a bachelor's degree in any field? IF YES - How many months of experience do you have of full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports; organizing files; scheduling meetings/appointments; arranging travel; processing travel claims; ordering supplies/equipment) or technical support work (e.g., determining budget, personnel,and equipment needs; compiling/evaluating statistical, historical, economic, business, financial or technical program data; interpreting or securing compliance with laws, rules and regulations;reviewing operating records/reports and evaluating their effectiveness)?

• I have not graduated from an accredited four-year college or university with a bachelor's degree in any field
• Less than 12 months of the administrative support work identified
• 12 months or more of the administrative support work identified

04 How many years do you have of a combination of post high school education in any field AND/OR full-time administrative support (e.g., screening visitors and callers; opening/distributing mail, typing/proofing documents, letters, and reports;organizing files; scheduling meetings/appointments; arranging travel; processing travel claims;ordering supplies/equipment) or technical support work (e.g., determining budget, personnel,and equipment needs; compiling/evaluating statistical, historical, economic, business, financialor technical program data; interpreting or securing compliance with laws, rules and regulations;reviewing operating records/reports and evaluating their effectiveness)? 30 semester hours equals one year of experience.

• I do not have any of the combined education and/or experience
• Less than five years of the combined education and/or experience
• Five years or more of the combined education and/or experience

05 Are you a current State of Iowa employee- executive branch? IF YES - How many months do you have of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa?

• I am not a current State of Iowa employee
• I do not have any experience in the classification of Administrative Assistant 1 for the State of Iowa
• Less than 12 months of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa
• 12 months or more of full-time experience in the classification of Administrative Assistant 1 for the State of Iowa

Required Question