Administrative Assistant 3 - Mercy College : Job Details

Job Posting Summary

The Administrative Assistant for the School of Business is responsible for offering general administrative support to department Chairs, Program Directors, and Faculty, assisting with daily operations and collaborating with others across the school and College.

Essential Job Functions & Responsibilities:

* Clerical and administrative support for School of Business Programs, including answering the telephone, classroom reservations, gathering book orders, filing, correspondence, and routine administrative processing

* Communicate with prospective students regarding program information

* Responsible for managing the department reception area, including addressing in-person inquiries, answering phone calls, and responding to emails in a timely manner

* Process textbook orders for each semester and troubleshoots as needed

* Maintains databases for assignments and payroll

* Responsible for mailing to students, faculty, leads, applicants, and letters of inquiry

* Maintains inventory and ordering of supplies

* Filing, photocopying, and other related clerical tasks

* Maintains faculty schedules and changes for each semester

* Manages resources effectively to meet established short and long-term goals

* Completes assigned tasks and projects efficiently, focusing on attention to detail while meeting designated deadlines

* Participate in the department's performance improvement activities

* Maintains confidentiality in the management of information

* Interact with customers and colleagues to resolve issues using a professional, customer service-focused approach

* Communicates and/or implements innovative ideas to develop the department and proactively identify and address challenges. Initiates actions independently to address and prevent issues, supporting the vision, mission, and objectives of the department and organization

* Collaborate with colleagues and other departments to accomplish established goals using an inclusive approach

* Responsible for maintaining the department's social media account, creating posts, and interacting with users

* Identifies learning opportunities and utilizes learning resources as needed

* Identifies and reports gaps in policies and procedures to management

* Prepare statistical data and reports as requested by program directors and department chairs and other school leaders

* Engages and provide adequate support to students and alumni to ensure an optimal academic experience and maintain a dynamic alumni community

* Performs other duties and projects as assigned working under the supervision of the Director of Operations including planning events, open houses, orientations, and room reservations and ensuring that resources are adequately allocated

Qualifications

* One to two years'of experience in administrative work supporting professional services

* Knowledge of office administration procedures

* Demonstrated interpersonal, written, and oral communication, analytic, problem-solving, organizational, decision-making, and presentation skills

* Strong computer proficiency in MS Office, including Excel, Word & PowerPoint, Outloook and Internet required. Experience with Banner, Slate, Argos preferred

* Ability to learn new systems and processes is required

* Demonstrated evidence of detail orientation, accuracy, effective verbal, listening, and written communication skills, and time management required

* Understands the requirements of the job as stated by this job description

* Ability to work independently and manage the level of responsibility required

* Knowledge of Banner is preferred

* Located onsite in the Manhattan Campus and other campuses as may be required

About Mercy

Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.

Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.

Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.

Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.

Mercy's student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.

At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Our Mission:

Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

EEO Statement

Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.

As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) ###-####, Option 6 or via email at [email protected].

The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.

Campus Safety

Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.

Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Health Insurance:

UntitedHealthcare Oxford

In-network and out-of-network plan options

EmblemHealth HIP Prime HMO (Union Staff)

Dental Insurance:

UnitedHealthcare Oxford

In-network and out-of-network plan options

Vision Insurance:

UntitedHealthcare Oxford

Paid Time Off:

Mercy University provides generous leave benefits to its employees.

Disabilities & Workers Compensation Insurance:

Coverage in accordance with New York State regulations

Life Insurance:

Long-Term Disability: The Hartford

Short-Term Disability: The Hartford

Flexible Spending Account (FSA):

Ameriflex

Retirement Benefits:

TIAA

The Mercy University Retirement Plan is comprised of two components:

Deferred Compensation Plan

All eligible employees may contribute to the Deferred Compensation Plan on a pre-tax basis upon joining the University.

Defined Contribution Plan

Eligible employees are enrolled in the Defined Contribution Plan after two (2) years of full-time employment at Mercy University and receive a semi-monthly contribution from the College, based on age and salary. If an employee is under age 36, they will receive a contribution of 3.3% of their annual salary each pay period. If an employee is age 36 or older, they will receive a contribution of 9% of their annual salary each pay period.

If employed full-time for two (2) or more consecutive years by another institution(s) of higher education (college or university), without an intervening break in service within the last twelve (12) months prior to employment before joining Mercy, please submit a waiting period waiver form to Office of Human Resources. The Defined Contribution will begin as of the first day of the month following receipt of the completed waiver form.

Remote Work:

Mercy University recognizes the important role that workplace flexibility can play in an employee's ability to manage work-life balance.

Learn more about our remote work policy here.

Tuition Remission: Staff & Faculty

Mercy University provides a competitive education to students and extends that formal education opportunity to employees, and their spouses/domestic partners, and dependents at a reduced tuition rate through this Tuition Remission Benefits Policy for Mercy Employees.

Learn more about our tuition remission here.

Tuition Exchange:

We are a member of the Tuition Exchange Program. Employees are eligible to apply for the Tuition Exchange Program after completing two (2) consecutive years of full-time employment.

Employee Assistance Program:

Compsych

Voluntary Benefits:

Allstate Identity Protection

LegalEase

Liberty Mutual Auto & Homeowners

Nationwide Pet Insurance

PlumBenefits

ScriptSave

Working Advantage

Note: The above describes a brief summary of benefits and is subject to change.

Agency Mercy University

Address 555 Broadway

Dobbs Ferry, New York, 10522

Phone 914-###-####

Website