Administrative Assistant and Customer Relation Management Manager - Tuskegee University : Job Details

Position DetailsTo create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.Position Information Position Title Administrative Assistant and Customer Relation Management Manager Status Full Time Job Summary Coordinate and manage all administrative activities related to the Office of Veterinary Admissions and Recruitment, including management of the CRM systems of Ellucian Colleague and Liaison WebAdMIT.Essential Job Duties

• Respond to inquiries from students, departments, or general public by telephone, in person or via email regarding application status or related department procedures; provides information as requested or routes inquiries to appropriate department
• Perform various clerical functions in order to maintain files, process paperwork, prepare reports and fulfill inf01mation requests
• Oversee all administrative functions including user account maintenance, recurring reports, and communication
• Provide a high level of customer service providing a warm and welcoming environment for prospective and admitted students
• Evaluate, certify, and process credentials for students applying for CVM admission; ensure authenticity of documents and that requirements have been met using established admission policies and guidelines
• Help to process admission applications, ensuring that all required materials are submitted and create a file for each applicant
• Maintain and generate online reports on student application files by entering updates and/or deleting records as required
• Assist prospective students and families through in-person interaction, phone calls, responding to voicemails, emails, and postal mail to ensure seamless transition to the university
• Assist with the coordination and implementation of campus visitation programs and events for prospective students and their families
• Assist with coordinating the interview process; post online invitations for interviews, schedule interviews, coordinate interview teams composed of faculty members
• Help coordinate programs for admissions including but not limited to set-up and execution of the interview programs, interview evaluator recruitment, interview training sessions, and tour guides
• Make appointments, using judgment in controlling priority of requests, follow-up on cancellations and appearances
• Make travel arrangements and hotel reservations
• Take and transcribe minutes of meetings for review before typing in final form
• Receive all application fees and make cash reports for submission to the business office
• Send out all letters regarding admissions-acceptances (the dean's and director's signature) and denials
• Maintain budget report for the Admissions Department
• Create all Purchase Orders, Requisitions, Check Requests, and Intra-institutional Vouchers for the Admissions Department
• Oversee the management and coordination with resource specialist for data feeds and application integrations, maintaining ownership of CRM and customer data structure
• Continuously improve upon the value derived from the CRM platform
• Evaluate and recommend improvements to tools and processes
• Assist with troubleshooting problems within the CRM if the solution is not readily apparent
• Create and manage communication campaigns in CRM system
• Serves as expert for all CRM training to empower all levels with functional knowledge of the CRM system
• Perform other duties as assigned

Qualifications (Education, Experience and Specialized Training)

• Bachelor's degree in Human Resource Administration and Management or closely related fields
• Master's degree preferred
• Previous office work experience including administrative and office management duties

Physical Demands

• Ability to operate standard office equipment
• Ability to walk short distances
• Ability to view a computer terminal; extensive reading

Skills and Attributes Knowledge of:Database systems, Microsoft Word, Excel and PowerPoint softwareSkills:Able to accept responsibility and run administrative aspects of officeAbility to:

• Work effectively with persons from diverse racial backgrounds
• Work independently as well as collaborate with others as a team member
• Communicate effectively, both orally and written

Posting Detail Information Posting Number S734 Will this position required travel? YesWill this position required night, weekend, and after hour work? YesWill this positon be supported using grants or contract funding? YesNumber of Vacancies 1 Desired Start DatePosition End Date (if temporary)Open Date 10/07/2024 Close Date 01/07/2025 Open Until Filled No Special Instructions Summary Each applicant, including all current employees, must complete and submit the following documents:

• Tuskegee University employment application
• Cover Letter
• Resume/CV
• Recommendation letters
• Copies of unofficial transcripts

Please note that official transcripts(s) will be required upon hireQuick Link for Internal Postings