ADMINISTRATIVE ASSISTANT - ECC - Covenant Healthcare : Job Details

Covenant HealthCare

US:MI:SAGINAW

8:00 AM - 4:30 PM, MONDAY - FRIDAY

FULL TIME BENEFITED - 80 HOURS PER PAY

Summary:

The ECC Administrative Assistant supports the ECC Medical Director and Assistants, Director of Inpatient Practices, and Manager of ER and Med Express Providers including but not limited to: clerical functions, word processing, maintenance of records, systems support and scheduling.

The Administrative Assistant demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities:

Performs general receptionist duties such as answering the telephone and greeting individuals who enter the office.

Serves as primary clerical support for the ER physicians and physician assistants in their daily administrative duties.

Assist Medical Directors and Manager with regular reports from EPIC, bonus metrics, wRVU data and chart reviews

Sets up regular meetings, creates agendas, and coordinates tele-conference calls, takes minutes and provides support for meetings.

Receives and distributes physician departmental mail

Coordinates and maintains calendar for office functions and interviews with potential physician candidates

Provides clerical support for Director of Inpatient Practices

Completes all requests for information and physicians signatures received

Works collaboratively with the Medical Staff Office to schedule tours, facilitate meet and greets with ECC Physician leadership

Orders and maintains Physician office supplies, forms, business cards, lab coats, scrubs, pagers etc.

Assists the ECC Medical Director, Assistant Medical Directors and Physician Recruiters in the administrative flow of recruitment of physicians to the group.

Supports welcome and inner-office training for newly hired physicians.

Provides data entry/secretarial support for computer systems and databases

Responds to all incoming calls for physicians from families, insurers, hospital staff, pharmacies and referrals.

Works to maintain personal but professional relationships with departmental physicians while maintaining confidentiality and respect for cultural differences.

Collaborates daily with ECC department and nursing administrative support and clerical staff. Partners and provides necessary services to provide support for all ECC physician activities and overall department activities.

Serves as overall point person for ECC and Med Express providers to troubleshoot and support a wide range of needs and requests daily.

Assist with monthly schedule development for ER and Med Express, as needed

Other information:

EDUCATION/EXPERIENCE

Associates degree in business, office management, health sciences, or related healthcare field or equivalent experience.

A minimum 1 year experience in medical secretary or administrative office experience.

Experience working with physicians and/or APPs preferred.

KNOWLEDGE/SKILLS/ABILITIES

Exceptional written, verbal, composition, and communication skills.

Excellent organizational skills.

Able to accurately type 40 WPM

Strong computer skills with word processing, e-mail, electronic calendars, databases, and spreadsheets.

Meeting minute-taking and transcription

Knowledge of Medical Terminology

Ability to work in a team environment in a collaborative manner.

Detail and results oriented, with emphasis on accuracy.

Ability to work under pressure, prioritize and multitask.

Self motivated and able to work autonomously.

Demonstrates ability to maintain information in a confidential manner and can make good decisions.

Demonstrates excellent interpersonal skills

Ability to work effectively under pressure

Ability to work accurately despite frequent interruptions while demonstrating flexibility and business etiquette during times of high stress.

Ability to work well with other members of the medical community and serve as a representative of the physicians

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards

Constant sitting, handling, feeling, talking, hearing and near vision

Frequent lifting up to 10 lbs.

Frequent midrange vision and field of vision

Occasional lifting up to 50 lbs.

Occasional standing, walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, twisting, reaching, far vision, depth perception, visual accommodation and color vision

NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.

It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenant's premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.