Administrative Assistant - The Salvation Army USA Central Territory : Job Details

Get away to Army Lake Camp where we serve a variety of groups (churches, youth groups, public/private schools, and more!) Our mission is to inspire Christ-centered love and commitment while sharing God's word by example and instruction through recreational and educational opportunities. Our philosophy is to communicate the life-changing power of Jesus Christ, help campers develop leadership, responsibility, expression of service and Christian values/integrity, as well as challenge the ability of campers and staff to improve skills, self-esteem and expand their Christian experience all while helping campers develop positive relationships. If these values mean as much to you as they do to us, apply today!

The Administrative Assistant for Army Lake Camp will be responsible for all office duties in connection with business directly related to Army Lake Camp (ALC hereafter), such as, scheduling group reservations and fielding inquiries from potential customers, overseeing related supplies purchasing, billing and record keeping, so that the activity of ALC is able to help achieve the mission of The Salvation Army.

About the role:

• Perform general office duties (i.e. answering phones, filing, data entry, scheduling appointments etc.)
• Answers inquiries regarding ALC policies and services.
• Receive and resolve complaints and/or questions and concerns from guests, keeping Camp Director informed of critical concerns. Record and track all complaints to enhance training and customer service.
• Compile AR/AP for Camp Director to review/sign and then send to DHQ for processing. This may require travel to the bank and DHQ.
• Receive inquiries, generate contracts, and follow through by tracking deposits and signed contracts.
• Review billing statements for accuracy prior to mailing, making any necessary adjustments.
• Work with vendors and order supplies for camp.
• Compile and submit camp stats for divisional reporting.
• Assist the Camp Director with:
  • Utilizing TSAMM to submit ALC matters for Divisional Finance Board approvals.
  • Monitoring accurate presentation of information on the camp website.
  • Reviewing and updating content to maximize effectiveness of the website in generating new business.
  • Ensure that all marketing material, rental group contracts, and other materials meet American Camping Association standards and Wisconsin State Codes.
• Remain aware of and available to assist any approved visitors, unexpected vendors, or contractors who may arrive on the grounds.
• Remain watchful for any unexpected individuals (emergency responders, utility workers, trespassers, etc.) on the grounds and take action as appropriate dependent on the circumstances including, but not limited to, notifying pertinent personnel (Camp Director, Maintenance Staff, DHQ, Police, etc.).

Education: High School Diploma or equivalent.

Experience: Two years' experience in office administration or customer service.

-Or-

Any combination of education and experience that provides the requisite knowledge, skills, and abilities.

Certifications:

• Valid Wisconsin Driver's License with approval to drive from TSA's insurance carrier preferred.
• Must become Safe from Harm certified within 90 days of employment.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.