Administrative Assistant - Nelsen Corporation : Job Details

Established over 70 years ago, Nelsen Corporation, a family-owned business, has grown to become one of the world's leading OEMs and distributors of residential and commercial water treatment systems and components and drinking water products. From its headquarters in Medina, Ohio, and additional distribution and manufacturing facilities in Arizona, Texas, and Florida, Nelsen serves professional dealers in the United States and worldwide. Nelsen Corporation is seeking an outgoing, self-motivated team member who will contribute toward the team's achievement of revenue and profitability goals by providing the administrative support necessary to deliver exceptional customer service to both our internal and external customers! Why join the Nelsen Team? Our team is made up of hardworking, talented people in an exciting and fast-growing industry. Offering full-time opportunities, working Monday through Friday, our employees enjoy competitive pay, benefits and an exceptional work-life balance. Work Schedule: Monday-Friday, 8:00AM - 5:00PM. No weekends. Pay: From $19.00 per hour; pay commensurate with experience and skills. Benefits: Including comprehensive health benefits, generous paid time off, paid holidays, company-paid life and short term and long-term disability, and voluntary group benefits options. Essential Duties and Responsibilities Customer Service

• Answer incoming calls
• Communicate with customers via email, telephone and at the pickup window
• Resolve customer problems; gather information on order or delivery issues and forward to the appropriate person for immediate action

Administrative Processes

• Set up customer accounts, along with credit application and tax exemption forms
• Set up and maintain sales pricing
• Process payments, credits and returns
• Print and mail invoices to customer accounts

Logistics Support

• Calculate Shipping costs and provide quotes
• Process truck and UPS/FedEx orders to ship
• Resolve unconfirmed Pick Tickets; create backorder report; file claims
• Enter and maintain product weights into inventory system

Additional Duties as Assigned

• Print operational manuals and marketing materials
• Pay certain truck invoices
• Other duties as needed per branch location

Qualifications and Competencies The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact effectively with all levels of the organization
• Strong communication skills
• Excellent organizational skills
• Strong Microsoft Office skills (Excel, Outlook, Word)
• Must pass a pre-employment background check and drug screen

Education and Experience

• High School Diploma or equivalent required
• 3+ years of experience in Customer Service/Sales/Office Administration required
  • Telephone or receptionist experience preferred