ADMINISTRATIVE ASSISTANT - SNB : Job Details

Are you the type of individual who strives to make a meaningful change within the team? At Security National Bank, if there is one belief we hold together as a team, it's that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life's interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we'd like you to advance your career with us at SNB.As an Administrative Assistant, you are the hub of the Retail department, providing administrative support while also representing our brand and values. This position will handle various administrative tasks, from supporting the Retail Banking Department, deliver internal and external customer service, while also upkeeping the office culture. In addition, you are expected to perform these tasks while maintaining professionalism and a positive attitude. You are key in supporting the team and contributing to a productive work environment.Service Matters. The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a can-do attitude who can proactively step up and offer assistance when needed. JOB DESCRIPTION:

• Greet and welcome all customers to Security National Bank.
• Maintain awareness of customer/employee flow in lobby at all times.
• Answer phone and direct and/or assist customers.
• Handle service related issues for customers including the following: wire transfers, account inquiry, verification of deposit, notary services, online/e-banking concerns, and etc.
• Maintain a basic knowledge of bank products and services.
• Attend training sessions and department meetings.
• Refer services to new and existing customers after assessing customer needs and determining which financial service can best satisfy those needs.
• Back-up to the Teller Line staff as needed or directed, including other local branches.
• Complete reporting and account balancing requests.

Required for this position: Excellent customer service and problem resolution skills. Has great attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Cash handling experience

• Customer service experience

• 2 years CSR/Teller experience preferred.

• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills

• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

HOURS:Regular business hours, Monday through Friday. Some extended business hours.BENEFITS:We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.ABOUT SECURITY NATIONAL BANK:Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis - and emerge as the region's most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what's right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.LEARN MORE:LOCATION:Sioux City, IAMain Bank Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)