ADMINISTRATIVE ASSISTANT - Manpower Group : Job Details

Our client, a leading medical device company, is seeking a Client Solution Specialist to join their team. As a Client Solution Specialist, you will be part of the Customer Service department supporting ICU Medical's medical devices and safety software. The ideal candidate will have excellent communication skills, experience in troubleshooting biomedical or electro-mechanical devices, and be fluent in English/French.Job Title: Client Solution Specialist - SLCLocation: Salt Lake City, UTPay Range: $20.84 per hourWhat's the Job?

• Manage all incoming contacts (phone, email, chat, etc.) per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements. Document interactions in appropriate systems.
• Create and manage multiple types of customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.
• Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.
• Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.
• Manage Service Requests (RMAs) for customer-returning medical devices, including acquiring Purchase Orders for billable services.

What's Needed?

• Experience with working in a Customer Call Center environment (1-2 years)
• Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)
• Experience in troubleshooting biomedical or electro-mechanical devices (1 year)
• A high degree of initiative and extremely strong communication skills
• Fluent in English/French for both verbal and written communication

What's in it for me?

• Opportunity to work for a leading medical device company
• Competitive pay rate
• Paid time off and holiday pay
• 401(k) plan with company match
• Health, dental, and vision insurance

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells -creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.