Administrative Assistant - ChristianaCare : Job Details

Job DetailsAre you an expert multi-tasker of sophisticated business processes who is dedicated to providing outstanding customer service? ChristianaCare HomeHealth is the place for you. Our highly skilled staff can assist with many different facets of medical caregivers. We work with patients, clinicans, and business leaders to ensure that all ChristianaCare HomeHealth patients are scheduled for their appointments in a timely manner.ChristianaCare BenefitsIncredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and phenomenal discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!We also provide tuition assistance for degreed programs, and for some Nursing programs we offer pre-pay. Our medical/dental/vision benefits are available to our caregivers on their first day of employment! And we offer two different mechanisms toward planning for your retirement, a 403(b) and a defined contribution plan. Finally, we provide a tablet and leverage Matrix Care to document patient records.ChristianaCare HomeHealth is seeking a Full Time Administrative Assistant. The successful candidate will work Monday through Friday, 8am-4:30pm, NO weekends.Duties and Responsibilities:

• Analyze and disperse all incoming communications from multiple sources.
• Provide excellent communication applying AIDET and HEAT techniques to ensure optimal customer service for both internal and external customers.
• Track communications on a daily log.
• Perform sample size rounding call backs daily to ensure patients receive outstanding and timely follow up.
• Advances facilities related concerns to Materials Management team.
• Maintain accurate phone lists for clinicians.
• Sort mail and process outgoing.

Requirements:

• High School Diploma or equivalent required; associates degree in communications or business administration preferred.
• Two years administrative support experience required.
• Solid understanding of Microsoft applications; teams, word, excel and outlook.

About Christiana Care Health SystemChristianaCare is one of the country's most multifaceted health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. Christiana Care includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds), a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. We rank 21st in the nation for hospital admissions and 6th for admission of stroke patients.ChristianaCare is a not-for-profit teaching health system with our outstanding, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care!Working for Christiana Care offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality public and private schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE.Post End DateNov 15, 2024EEO Posting StatementChristiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.