Administrative Assistant - Copart : Job Details

The Administrative Assistant will be responsible for ensuring all customer support requests submitted by phone, email, and customer portal are completed in a timely manner. This person will also provide support for the various members of our National Sales Team. Completing all required tasks accurately and timely with attention to detail is imperative. Essential Duties:

• Assess customers' needs and provide assistance and information on product features
• Prioritize and respond to incoming calls, emails, and Sales Team requests
• Remain knowledgeable on products and services offered
• Create and maintain inside and outside training material
• Sort/Action/File incoming emails via the shared mailbox
• Resolve customer issues by investigating problems, developing solutions, preparing reports
• Provide sales materials for meetings, such as presentations, flyers, and other documents
• Arrange and coordinate meeting rooms, teleconference setup, and other tasks related to client visits
• Work with account managers to ensure new customer instructions are communicated
• Take ownership of any general customer inquiry, allocate and confirm resolution for customer
• Assist in the preparation and management of regularly scheduled reports
• Deliver excellent customer service both internally and externally

Required Skills and Experience

• Associate degree, or equivalent combination of education, experience, and training that provides the required knowledge and skills
• Minimum of six months experience in an administrative role
• Proficient presentation skills
• Excellent written and oral communication skills
• Problem-solving and decision-making, sound judgment
• Capable of delivering outstanding customer service
• Microsoft office suite (Word, Excel, Outlook, PowerPoint)

#LI-KK1 For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a job when your coworkers are like family - it's like coming home.