Administrative Assistant - Russell Tobin : Job Details

Russell Tobin is currently seeking an Administrative Assistant to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the manufacturing industry. Potential to extend or convert for the right candidate. Apply today for consideration!

Job title: Administrative Assistant

Location: East Syracuse, NY

Duration: 1 year

Pay rate: $27/hr - $29.18/hour

Position Description:

Initial Teams interview; followed by onsite final interview

Schedule: Monday-Friday; Flexible start, 8-hour workday

Description:

Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting.

Job Specific Requirements

• Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.

• Uses organization and product knowledge to address more difficult inquiries and provide follow-up.

• Develops documentation used to solve difficult customer issues/requests/complaints.

• Directs queries to appropriate department or personnel, as needed.

• Researches published materials and secondary sources of information to find additional sources of information that can be

recommended to customers to answer their questions to ensure customer satisfaction is met.

• Collects and consolidates information regarding customer interactions and transactions, and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services.

• Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.

• May promote various products/services to ensure business targets are met.

• May provide after-sales support for various client contracts.

3+ Years Administrative / Back Office Experience Required

Shift

Standard Work Day

Education

HS Diploma/GED

BENEFITS DISCLOSURE

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”