Administrative Assistant - Wilbert Funeral Services : Job Details

Category Administration Description

We are currently seeking a dedicated and organized Administrative Assistant to assist our plant managers and supervisors with various administrative and office tasks. This role is crucial in ensuring smooth operations and efficient communication within the organization. As an Administrative Assistant, you will be responsible for handling phone calls, providing customer service, processing orders, and maintaining accurate records.

Essential Job Functions:

* Answer incoming phone calls promptly and courteously, addressing inquiries or directing callers to the appropriate personnel.

* Take and process orders over the phone, ensuring accuracy and efficiency in order processing.

* Provide customers with product descriptions and necessary information to assist them in making informed decisions.

* Offer exceptional internal and external customer service to foster positive relationships with clients and colleagues.

* Handle billing tasks, ensuring orders from customers are processed accurately and promptly.

* Receive Accounts Receivable (A/R) information and enter it into the Syspro system, subsequently forwarding it to the Plant Administrator for depositing.

* Input all customer service orders into the system to maintain up-to-date records and facilitate smooth operations.

* Confirm services and appointments with clients, ensuring timely communication and addressing any queries they may have.

* Coordinate with plant teams to provide them with service times for the upcoming day, ensuring effective scheduling and resource management.

Position Requirements

* High School Diploma or GED is required.

* Previous experience with multi-line telephone systems is preferred.

* Proficiency in MS Word, MS Excel, and MS Outlook is essential.

* Excellent written and verbal communication skills to effectively interact with customers and internal teams.

* Strong organizational skills and the ability to prioritize projects to meet deadlines.

* A keen eye for detail and good research skills to ensure accuracy in administrative tasks.

What We Provide:

* Opportunities for career advancement.

* Medical, dental, and vision insurance after 60 days of employment.

* HSA participation after 60 days of employment with company match.

* 401k participation after 90 days of employment with company match.

* Company-paid Life Insurance and Short-Term Disability.

* Reimbursement for safety shoes and tuition expenses.

* Six paid holidays per year.

* One week of paid vacation after 6 months of employment.

* Evaluation with possible merit increase after 90 days of employment.

* Yearly performance reviews.

* Referral bonus of up to $600.

Note: This job description outlines the core responsibilities and requirements but is not exhaustive. The Field Technician may perform additional related duties as negotiated to meet the ongoing needs of the organization.

Full-Time/Part-Time Part-Time Position Administrative Assistant Exempt/Non-Exempt Non-Exempt Open Date 11/18/2024 Location Greensboro-501 About the Organization Wilbert Funeral Services Inc. is a concrete manufacturer and service provider to the funeral service, building trades and agricultural market places. Manufactured products include burial vaults, monuments, septic tanks, retaining walls, storm shelters and miscellaneous agricultural precast products. Our operations include manufacturing plants and warehouses in 20 states. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.