Administrative Assistant - ARK Systems : Job Details

ARK Systems is looking for an Administrative Assistant for our Salisbury office.Duties/Responsibilities:* Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.* Assists in review certification reports for noted deficiencies found during routine testing* Research pricing, prepare proposals, and obtain customer approval as required* Schedule/ coordinate with service dispatch for technician to complete approved work* Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.* Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.* Process material requisitions for service related work* Open and closes work orders, update customer notes, etc* Assist with communications with filed staff as needed* Assist with Service invoicing* Customer support and satisfaction liaison* Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.* All other duties as assignedRequired Skills/Abilities:* Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.* Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.* Business school, Associates degree or equivalent experience and knowledge is required.Education and Experience:* Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.* Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.* Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.Physical Requirements:* Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 20ARK is an Equal Opportunity Employer M/F/V/D ENCOURAGED TO APPLY!