Administrative Assistant/Rehabilitation Specialist III - ServiceSource : Job Details

Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

The Rehabilitation Specialist III is responsible for providing clerical and fiscal support for the counseling and administrative staff.

This full-time position pays a contracted rate of $21.72 per hour.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Perform typing, filing, record keeping, copying and other clerical assignments as assigned, including answering phones.

• Support Accounts Payable; complete and submit forms for payments, complete all travel requests and travel reimbursement in a timely and accurate manner, complete timesheets in a timely and accurate manner. Submit expenses within the month that they incurred.

• Manage the Client Service Authorization Process including preparing, initiating, reconciling and paying Department of Vocational Rehabilitation (DVR) invoices for payment. Generate Rehabilitation Information Management System (RIMS) reports, either, for example, Outstanding Authorization Report, Annual Review Report, or other performance reports as requested by the Director or his/her designee. Assists other Rehabilitation Specialists with training if needed. Covers other workloads with the support of the other Rehabilitation Specialists in the unit when staff are out. Training and support to other offices if needed.

• Interact with consumers at the discretion/direction of the Vocational Rehabilitation Counselor (VRC) or Administration, to assist consumers with their rehabilitation programs. May maintain contact with customers and document in case file. Assist in the scheduling of appointments for consumers, which may include follow up calls to vendor providers or consumers. May be required to assist consumers with shopping which is sponsored through their rehabilitation program. Assists with orientation process in office or virtually.

• Provide information to community entities and participate in community events, such as job or transition fairs. Communicate with community partners and/or employers to expedite services for consumers.

Additional Responsibilities

• Maintain inventory of office supplies and equipment.

• Prepare order forms for supplies and equipment.

• Collect outgoing mail and prepare for postal service, courier, or overnight service.

• Interact with consumers at the discretion of the VRC or Administrative Staff, to assist consumers with their rehabilitation needs.

• Support other offices at different locations in the Unit if needed

• Review and comply with Certified Rehabilitation Counselor (CRC) Code of Ethics Guidelines

• Assist with creating and processing Traditional Vocational Rehabilitation (VR) Referrals and Pre-Ets Potentially Eligible Referrals. Participation in Orientations.

• Assist VRC's and Team's mission in meeting the the Workforce Innovation and Opportunity Act (WIOA) deliverables.

• Assist with Intakes as assigned by Supervisor.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s )

• Associate Degree (AA/AS) in business, accounting, social service or related field preferred.

• Required -High school diploma or General Educational Development (GED) plus two (2) years work-related experience may substitute for an associate degree.

• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

• Proficient in the use of word processing, spreadsheet, graphic computer applications (Word, Excel, Power Point). Database experience required.

• Excellent communication skills, both written and verbal.

• Ability to develop and maintain professional working relationships with management, coworkers, staff and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

• A generous paid time-off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information