Administrative Clerk Lead- 2nd Shift, Mon-Fri 4:00PM-12:30AM - RJW Logistics Group : Job Details

Job Purpose: To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.

Essential Duties and Responsibilities:

* Enter customer orders and scan / index documents as required.

* Schedule the delivery of customer loads.

* Properly document orders in computer and update customer contact information.

* Maintain communications with customers regarding changes delivery schedules and potential service failures.

* Handle all billing for the Inbound Department

* Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.

* Clearly understand goals, policies, and procedures of RJW as well as those of the customers.

* Communicate customer problems, leads, and inquiries to the appropriate personnel.

* Maintain confidentiality of company information.

* Recommend improvements and implement approved improvements.

* Update reports as required by operations manager and COO.

* Assist local dispatcher in update of Tee Cards.

* Other tasks as assigned by manager.

Additional Responsibilities:

* Positive telephone personality.

* Capable of being trained to be Phone Assertive.

* Exceptional customer service skills.

* Organizational and scheduling skills.

* Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

* Basic office clerical skills.

* Must be able to type at least 40 wpm.

* 3 4 years of clerical experience.

* Basic transportation / logistics experience.

Education and/or Experience Required:

* High School Diploma or general education diploma (GED) is preferred.