Administrative Coordinator - kyyba : Job Details

Job DescriptionEngagement Description –Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line. Additionally, conduct special assignments as requested, analyze membership reports, and resolve external customer membership issues.Top 3 Required Skills/Experience –• Two years of customer service experience required; help desk experience preferred.• Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.• Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required.Required Skills/Experience – The rest of the required skills/experience. Include:• Self-starter, ability to work independently or in a team environment and consistently produce high quality results required.• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.• Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required.Preferred Skills/Experience – Optional but preferred skills/experience. Include:• Working knowledge of the major health care payer self-servicing applications and operating systems considered a plus (eMVP, eBilling, Secured Services, Members Edge, GroupCRM).• Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred.Education/Certifications – Include:• High School Graduate or GED equivalent required. Two years college preferred.About Kyyba:Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”Rewards:Medical, dental, vision401k Term lifeVoluntary life and disability insuranceOptional Pre-paid legal planOptional Identity theft planOptional Medical and dependent FSAWork-visa sponsorshipOpportunity for advancementLong-term assignment with opportunity for hire by client SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan