Administrative & Customer Service Assistant - Chicago Fittings : Job Details

Chicago Fittings Corp. is a major manufacturer of natural gas, propane, and specialty industrial fittings. The company is family owned and has a history of quality products since its founding in 1930. As a subsidiary of A.Y. McDonald Industries, Chicago Fittings Corp. operates as a family atmosphere, and we thrive in a team-oriented environment. We are a growing company and would love for you to grow with us. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Always greets all customers/vendors via phone or in-person in a professional manner.Manages day-to-day customer service by performing the following duties. Adhere to all company and safety policies and procedures and ensure coworkers do also.

• Reception and phone duties.
• Prepare and enter invoices.
• Process and enter receiving records.
• Customer order retrieval and data entry.
• Customer service duties including samples request and quoting.
• Addresses complaints concerning defective material received, issuing, and following up on RGA's.
• Expedite purchase orders in conjunction with purchasing and maintain weekly exception log.
• Take inventory/track usage of office supplies.
• Completes special projects assigned from management.
• Administrative duties such as preparing memos, postings and letters.
• Assist HR with company events.
• Clerical duties as needed.
• Filing duties.
• Maintain a clean, organized, and safe workspace.
• Run company errands as needed.
• Other duties as assigned.

QUALIFICATIONS

• Superior data entry skills.
• Excellent general office practices.
• Math and use of calculators.
• Able to handle a variety of tasks simultaneously.
• Great prioritization skills.
• Phone and reception etiquette.
• Advanced computer skills.
• Microsoft Office and ERP/Company software.
• Present self in a courteous and professional manner when communicating with vendors, customers, and personnel.
• Maintain professional appearance and positive demeanor.

EDUCATION and/or EXPERIENCE

• A minimum of 2 years in an office environment and 1-3 years in a customer service role desired.
• Accounts Payable and Receivable experience desired.
• High School Diploma.

LANGUAGE SKILLS Excellent communication, reading, writing and comprehension skills. MATHEMATICAL SKILLS Ability to add, subtract, multiply, divide, and calculate percentages. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or listen.The employee frequently is required to use hands and fingers to operate a computer keyboard, mouse, and/or telephone keypad. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Benefits Benefits include major medical (BCBS), Delta dental and vision, company sponsored basic life insurance and short-term disability. Voluntary life insurance, accidental death and dismemberment, and long-term disability available. Competitive 401(k) with company matching, generous PTO, 10 paid holidays, and company giveaways, family picnics, and more! A pre-employment Background Check and 6 panel (no THC) Drug screen required. Chicago Fittings Corp. is an equal opportunity employer.