Administrative & Customer Support Specialist - New Jersey Institute of Technology : Job Details

Title:

Administrative & Customer Support Specialist

Department:

Cooperative Education

Reports To:

nterim Executive Director, Career Development Services

Position Type:

Staff

Position Summary:

The administrative & customer support specialist performs non-routine and varied customer service, student intake & referral, and operational activities for Career Development Services. Must also be knowledgeable of office program policies and procedures. Must frequently exercise independent judgment to provide quality customer service.

Essential Functions:

- Operational Support: Provides primary clerical and administrative support for the CDS operations, student success, community and public service, and employer relations programs. Enters data in the Handshake data management system. Organizes and distributes office forms among work study student assistants for cataloging and filing. Process necessary documents and brochures for CDS events as needed. Prepares mail merges, labels, spread sheets, flyers, tent cards, brochures, etc.

-Customer Service Support: Provides front desk customer service for reception area. Responds to general questions and inquiries on all CDS programs and activities. Answers basic question on co-op program and Handshake usage. Assists students in completing various program applications; and directs students, employers, and university staff to the appropriate person or team coordinator within CDS. Provides customer service support for the On-Campus Interview Program when needed to include greeting company recruiters and students. Answers phone inquiries; retrieves voice mail messages from the CDS general telephone numbers and refers messages to the appropriate person(s). Makes calls to clients to get information for CDS programs and functions.

-Administrative Support: Provides back-up operations support for CDS Office Manager. Makes reservations for parking, audio visual equipment, and meeting/workshop rooms.

Prerequisite Qualifications:

- High School Diploma, 1-3 years of relevant experience.

- Outstanding verbal, written, and interpersonal skills required.

- Proficient in computer applications systems including MS Office Word, Outlook, Excel, Access.

- Ability to act with minimal supervision.

- Ability to make decisions based on policies, procedures.

- At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position

Preferred Qualifications:

Associate's Degree

Bargaining Unit:

OPEIU

FLSA:

Non-Exempt

Full-Time