Administrative Officer II - Cumberland County, NC : Job Details

Salary: $63,428.52 Annually Location : 1235 Ramsey Street Fayetteville, NC Job Type: Full-Time Job Number: 202402386 Department: Public Health Department Division: Management Support Opening Date: 10/22/2024 Closing Date: 10/30/2024 11:59 PM Eastern Salary Grade: 114 Position Overview**Hiring rate will be determined based on qualifications and internal equity. This position serves as an Administrative Officer within the Cumberland County Department of Public Health. The Administrative Officer is responsible for the workflow, the operation and supervision of the Health Department's Management Support Team. This includes patient registration, financial eligibility, front desk staff, patient appointments, patient discharge, and the Team of Foreign Language Interpreters. This position coordinates and implements detailed policies and procedures and customer service activities for the agency. This position has significant direct interactions with all Cumberland County Health Department programs. Examples of Duties Duties for this position include but are not limited to:

• Develop and recommend goals as well as, strategic priorities to streamline patient flow processes and customers support services.
• Create mechanisms for continuous process and delivery improvements.
• Serve as a liaison and partner with clinical and clerical supervisors between various divisions of the Health Department in order to coordinate interdivisional processes and initiatives.
• This position has full responsibility for managing the agency's patient registration, appointments, and discharge. This also includes, clerical, interpreting services and personnel management activities for the Cumberland County Health Department's Management Support Division.
• Assist the Accountant in management activities; confers with management representatives of other county and State departments in administrative service problems.
• Provide direct supervision to two Processing Unit Supervisors, a Processing Assistant IV, and four Foreign Language Interpreters.
• Employee is responsible for the hiring process for this division to include interviewing applicants and making recommendations for hiring.

Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to: outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director. Minimum Qualifications Graduation from a four-year college or university and three years' experience in personnel, budgeting, research, or administrative management, preferably involving participation in the planning and management of a business or governmental program; or an equivalent combination of education and experience. Degrees must be received from appropriately Accredited Universities. College transcripts may be submitted on-line via the attachment feature, or mailed to Cumberland County Department of Public Health Human Resources, 1235 Ramsey St. Fayetteville, NC 28301. If selected for the position, a formal transcript will be required within 30days of hire. Knowledge, Skills and Abilities

• Must have leadership skills and abilities as well as an advanced understanding of solid management principles.
• Ability to motivate and persuade others within a setting that is highly diverse.
• Must have excellent customer service, public relations, problem solving, and interpersonal skills.
• Ability to learn quickly and to disseminate and absorb new concepts and new information quickly.
• Considerable knowledge of office techniques and the ability to practice effective communication techniques both orally and in writing.
• Considerable knowledge of effective supervisory practices and the ability to plan and supervise the work of others.
• Considerable knowledge and understanding of policies, procedures, rules, and regulations regarding local health departments.
• Ability to establish and maintain effective working relationships and to deal tactfully with associates, subordinates, and the general public.
• Ability to coordinate and ensure quality delivery of interpretive services to the non-English speaking populations.
• Must have advanced interpersonal skills and must have excellent ability to interact with public. Ability to provide excellent customer service to a diverse client based including disadvantaged populations within a medical setting.
• Familiarity with medical terminology.
• Ability to constructively handle routine office stress within a fast paced and demanding setting. Must have proficient understanding of medical billing and coding, medical insurance, third party reimbursement and regulatory compliance and monitoring.

Must have or obtain and maintain a valid North Carolina driver's license with an acceptable driving record. Background check and negative drug test are required. Inquiries about this job posting should be directed to Department of Public Health The Cumberland County Department of Public Health (CCDPH) is an Equal Opportunity Employer. CCDPH complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. CCDPH does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. For more information, please Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees 01 How many years of experience do you have in direct customer service, either in person or via the telephone?

• 5+ years
• 3 - 5 years
• 1 - 2 years
• Less than 1 year
• None

02 How much experience do you have supervising staff?

• 5+ years
• 3 - 5 years
• 1 - 2 years
• Less than 1 year
• None

03 How many people have you directly supervised?

• 0
• 1-5
• 6-10
• 11 or more

04 Have you uploaded your transcripts indicating the date in which a degree was awarded, as well as any relevant licensure or certification? (Attaching the supporting documents will help expedite the review process)

• Yes
• No

05 Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor's name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.

• Yes
• No

Required Question