Under general direction of the Customer Care (Administrative Services) Supervisor, these positions serve as the first point of contact and subject matter experts on transportation and parking related services for the campus. Independently analyze client's transportation needs and provide guidance on available services including use of applications for daily parking and parking space inventory. Manage citation appeals and approve adjustments within delegated scope of responsibility. Reconcile sales transactions, audit reports for transfer of revenue to appropriate fund sources within accounting deadlines.Apply By Date : January 6, 2025 Qualifications Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- High School diploma or equivalent.
- Experience working in a high-volume customer service environment.
- Experience interpreting policies, advising customers and independently making decisions.
- Experience performing business and financial transactions, including account management, fiscal record keeping and reconciliation.
- Experience using software programs such as Microsoft Office Suite (Outlook, Teams, Excel, Word, Power Point).
- Knowledge of cashiering policies and practices, including standard PCI and security protocols.
- Interpersonal and customer service skills to communicate in a positive, tactful and effective manner with a diverse group of people, to relay messages accurately and appropriately, and to handle difficult, sensitive and confidential issues. Organizational skills to complete projects/tasks with frequent interruptions.
Preferred Qualifications
- Experience working with confidential and sensitive materials.
- Experience with Parking Management System and other related systems.
- Experience with multi-line telephone system, including transferring calls and taking phone messages.
- Demonstrated experience using automated financial and customer service information systems (i.e. ServiceNow, Oracle/Aggie Enterprise preferred).
- Strong verbal and written communication skills.
- Knowledge of campus locations, policies and procedures.
- Skills to interpret a map and provide verbal instructions/directions to customers.
Key Responsibilities
- 55% - Program and Administrative Support
- 45% - Accounting, Reconciliation, Deposit and Remittance
Department Overview This position is one of four administrative assistants within Transportation Services (TS). The administrative unit is responsible for supporting the administrative and financial needs of all the units within Transportation Services. The Administrative unit holds independent decision-making authority based on significant knowledge of the organization's objectives, activities, policies, procedures and technical activities. TS is a self-supporting auxiliary unit consisting of two departments and two programs that employ 25+ staff and 90+ student employees with budget in excess of $15M.POSITION INFORMATION
- Salary or Pay Range: $24.66 - $34.93 /hour (Department budgeted salary range: $ 24.66 - $25.76/hr. Commensurate with experience.)
- Salary Frequency: Bi-Weekly
- Salary Grade: 109
- UC Job Title: BLANK AST 2
- Number of Positions: 2
- Appointment Type: Career
- Percentage of Time: 100 %
- Shift Hours: M-F 8:00 AM - 5:00 PM
- Location: Davis, CA
- Union Representation: Yes - CX
- Benefits Eligible: Yes
- This position is 100% on-site
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: High quality and low-cost medical plans to choose from to fit your family's needs UC pays for Dental and Vision insurance premiums for you and your family Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Access to free professional development courses and learning opportunities for personal and professional growth WorkLife and Wellness programs and resources On-site Employee Assistance Program including access to free mental health services Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staffPhysical Demands
- Standing - Occasional Up to 3 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Frequent 3 to 6 Hours
- Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
- Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Occasional Up to 3 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Frequent 3 to 6 Hours
- Customer/Patient Contact - Frequent 3 to 6 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.Sit/stand at computer for extended periods of time. Occasional mandatory overtime may be required during peak times and special events. Modified work schedule on short notice to cover other shifts. Restricted vacation use during peak workload periods. On occasion, work in inclement weather conditions.Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
- This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.For the University of California's Affirmative Action Policy, please visit: For the University of California's Anti-Discrimination Policy, please visit: Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHereTo learn more about our background check program, please visit: Apply for Job
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