Administrative Support - The Excalibur Group : Job Details

The Excalibur Group is currently seeking Administrative Support, in Silver Spring, MD to support a local contract. Are you looking to start a job soon? Apply today! BILINGUAL CANDIDATES PREFERRED **All candidates will undergo and must pass a criminal background check** RESPONSIBILITIES AND DUTIES Customer Service & Administrative primary duties:

• Handle incoming calls, emails, or chat inquiries with professionalism and courtesy
• Makes and receives phone calls to support external and internal customers. Calls may be via live video chat with customers
• Listen actively to customer concerns, providing accurate information and effective solutions
• Resolve issues promptly to ensure high levels of customer satisfaction
• Escalate complex issues to supervisors or other support levels as needed
• Document and update customer interactions in the system accurately
• Follow company procedures to maintain consistency and quality
• Creates, completes, updates, and reviews employee and client records
• Enters information into computer databases for effective record-keeping
• Enroll customers in various services offered and walk them through any questions or concerns
• Administers new and existing DocuSign accounts
• Prepares and sends documents via mail using approved communications
• Ensures the proper naming and saving of documents in the document management system
• Ensures all compliance standards are met for audit purposes
• Completes administrative tasks such as filing, copying, data entry, etc...
• Applies payments
• Collects on unpaid claims
• Maintains confidentiality of records relating to clients
• Collaborates with other staff members to optimize delivery of services
• Other duties as assigned

EDUCATION

• High School Diploma or GED required
• Associate degree preferred

EXPERIENCE AND QUALIFICATIONS

• Experience in data entry and processing invoices
• At least 1 year of related work experience. Previous experience working in a call center highly preferred
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Must be able to work various computer operating systems and Microsoft Office
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities

HOURS OF OPERATION Monday through Friday 8am-5pm. Temporary role COMPENSATION $18.00/hour HOW TO APPLY If interested in this opportunity, please apply on our website by visiting www.theexcaliburgroup.com. **The Excalibur Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.**