Administrative Support Specialist - Journey - East Carolina University : Job Details

This position is located in the School of Dental Medicine at Ross Hall and is involved in the following functions: electronically submitting complex insurance claims that require attachments thru specialized software, or manually via online insurance portals such as NC Tracks for Medicaid; gathering all needed information from the Electronic Health Record to prepare and submit insurance pre-authorizations thru specialized software; tracking and entering pre-authorization results into the billing and treatment records; monitoring expiring pre-authorization and requesting extensions or new authorizations when needed; notifying providers of pre- authorization results; conducting specialized training for incoming dental students and training new/existing staff on specialized software (e.g. NEA Fast Attach). This individual will review remittance advice documents and EO - Bs to ensure proper processing and payment of claims. Correcting all data errors, resubmitting or appealing unprocessed ...Support Specialist, Payment Processing, Administrative, Support, Specialist, Journey, Healthcare