Administrative Technician (Aging Commission) - Shelby County, TN : Job Details

Position Summary

Works under general supervision of Manager A to provide clerical support to the Home & Community Base Services (HCBS) department

Pay Grade: 43

Salary Commensurate with Experience and Education

Minimum Qualifications

1. Four (4) years of experience in clerical health care; AND

2. High school diploma or possess a GED; OR

3.Two (2) years of experience in clerical health care; and two (2) years of college study (60 semester hours or 72 quarter hours); OR

4. An equivalent combination of education and/or experience.

5. PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities

1. Serves as point of contact for the department and liaison for providers and consumers.

2. Ensures policies and procedures are followed and ensures the department is producing quality work.

3. Makes necessary calculations and prepare related reports about the HCBS program.

4. Gathers, reviews, sorts and prepares incoming/out-going HCBS data/documents to include checking for accuracy and timeliness and identifying and resolving issues, as needed.

5. Provides technical assistance to co-workers, providers, consumers and others, as needed.

6. Creates spreadsheets and maintains specialized computer databases, including verifying and updating information in Access database reports, Excel spreadsheets, and Word documents.

7. Ensures HCBS has all supplies needed.

8. Performs a variety of general clerical duties included but not limited to data entry, answering phone, checking reports/documents, making copies, creating spreadsheets, distributing referrals, sending faxes, and filing.

9. Reviews and assembles Welcome Folders for new consumers enrolled into programs.

10. Maintains Master Spreadsheet to always be current for HCBS consumers.

11. Reviews Provider Authorization Forms submitted by HCBS Coordinators prior to sending to, as well as updates the Action Plan and the Notice of Action Form upon receipt from the providers.

12. Review all charts submitted by HCBS staff for errors prior to submitting to Manager.

13. Performs other related duties as required or directed.

KSAs

1. Ability to develop, organize, and evaluate agency program.

2. General knowledge of program operations.

3. Knowledge of aging demographics.

4. Ability to make oral and written reports.

5. Skilled with interpersonal relationships and communications.

6. Knowledge of computer programs e.g. Word, Excel, and Outlook.

Special Requirements

1. Must possess a valid Tennessee driver's license or secure one by date of employment.

2. Must have access to an operable automobile and meet County requirements for automobile insurance upon date of employment.

3. Must pass criminal background check to include: TBI/FBI Criminal Probation & Parole Registry Tennessee Abuse Registry Tennessee Felony Offender Registry and the National and Tennessee Sexual Offender Registry.

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.