ADMISSIONS ASSISTANT (Part Time 16 Hours) - The Redwoods : Job Details

Why Join The Redwoods?The Redwoods, a Community of Seniors serves a diverse group of seniors in a community that promotes good health, well-being, and security. Our award-winning organization is located next to the bay in beautiful Mill Valley, CA and proudly serves over 300 residents. We provide quality and compassionate services at affordable rates. We are looking for mission-driven professionals to help us continue our legacy. We care for our staff with the same quality and compassion as we do our residents. Come join us at The Redwoods! Enjoy excellent pay, first class health benefits, generous vacation and sick time, and a great work environment.Be a part of something bigger - join us in making a genuine difference! Rate: $23.00 to $25.00 Shift differential for shifts starting after 3pmPOSITION SUMMARYThe Admissions Assistant provides administrative support to the members of the Admissions Department. This position interacts in a positive, professional, and confidential manner on with the inquiries, prospective residents and their families, residents, team members, vendors, private duty caregivers and others using verbal and written communication.PRIMARY RESPONSIBILITIES

• Answer the telephone, take messages and distribute to the appropriate person.
• Answer email and respond appropriately or distribute to the appropriate person.
• Manage prospective resident and family concerns and refers to the appropriate team members.
• Enters information in Matrix Care marketing module as requested or assigned.
• Conducts basic Discovery and conducts preliminary tours in the absence of the Admissions sales team.
• Prepares regular reports as requested primarily using Matrix Care data.
• Assists in arranging meetings and networking events including room set-up, food arrangement, invitations, and follow up.
• Supports the Admissions Teams to ensure all paperwork for admissions and internal moves is complete as directed.
• Ensures rooms are ready prior to move-ins and communicates with Facilities.
• Provides some technical assistance with both hardware and software or requests assistance as needed.
• Maintains a master calendar for the Admissions Department.
• Schedules meetings, and tours with prospects and schedules nurse assessments and other appointments related to admissions.
• Maintains inventory of Admission office supplies, and orders and stocks as needed.
• Prepares, codes, and submits expense reports.
• Maintain complex and confidential electronic and paper files and records as needed.
• Reviews and verifies materials for completeness and conformance with established standards and procedures.
• Conducts market research as requested such as ordering competitor brochures and pricing.
• Assist in developing, distributing and tracking email and direct mail campaigns.
• Support the marketing team with planning, implementing, and monitoring marketing campaigns.
• Assist with the production of marketing materials and collateral.
• Evaluate data and create reports on key metrics in order to monitor campaign efficiency and analyze trends.
• Write and edit content for different platforms such as social media, website, and press releases.
• Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.).
• Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success.
• Compose and post online content on the company's website and social media accounts.
• May be asked to write marketing literature (brochures, press releases etc.) to augment the company's presence in the market.
• May be asked to assist in taking and editing photographs.
• Other duties as assigned

QUALIFICATIONS

• Excellent verbal, written, and communication skills and attention to detail.
• Proficient in all areas of basic computer skills and programs to include Word, Excel, PowerPoint, Outlook and ability to learn other programs including MatrixCare, Zoom and other programs.
• Ability to communicate sensitive and confidential information with a variety of individuals and groups and to convey a positive image of The Redwoods.
• Work under pressure and maintain a business-like manner.
• Communicate with residents, families, team members, regulatory agencies and others with diplomacy, tact, and courtesy.
• Associates Degree in marketing, communications, business or equivalent discipline; Bachelor's Degree is preferred.
• One year of sales experience preferred and willingness to learn sales and marketing skills.
• Photography skills preferred.

Physical Requirements:

• The position requires extensive walking and ability to climb stairs.
• Must be able to retrieve work materials and be able to stoop, and lift and carry materials and supplies up to 35 lbs.
• Computer typing is a key part of the position.
• Work is primarily performed in an office environment with minimal exposure to health and safety considerations however, contact with frail residents and the general public is a key part of the position. Infection control practices must be followed as prescribed.

EEO Employer