Disclaimer:By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.ABOUT US:CMT Services, Inc. is a dynamic and growing small business supporting Federal, State, and Local government agencies. As a SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Leaning on our core values of Integrity & Commitment, CMT's mission is to continue delivering the highest quality services to our customers by applying best practices from our team of Industry experts ensuring not only our customers success, but the establishment of CMT Services as their Reliable Partner of Choice.Essential Functions:
- Respond to telephone, e-mail, and in-person queries from students, parents, faculty, staff, and general public about various College processes involving College programs, services, courses offered, or financial aid and College admission eligibility requirements.
- Collect, review, and verify incoming documents for completeness and accuracy according to established Federal, State, and College eligibility requirements.
- Scan documents into automated database.
- Update, edit, and correct electronic files as needed. Enter registrations, transfers, drops and processes payments and financial aid advances.
- Assist potential and existing students with web-based registrations.
- Review weekly reports and resolve inconsistencies.
- Draft a variety of documents informing students of events, programs, or deadlines.
- Perform other duties as assigned.
- Required Knowledge, Skills and Abilities:
- Working knowledge of modern office procedures and practices as applied to the provision of general office services, business English, spelling, grammar and conventional styles and formats used in oral and written communications.
- Skill in using Microsoft Office applications
- Skill in using a multi-line phone system, data entry, accessing relevant information from various sources for reporting purposes, and producing final typed materials for distribution.
- Ability to perform general office clerical tasks and to operate common office tools including but not limited to, desktop computers, fax machines, copiers, and calculators.
- Ability to work effectively with college staff and interact with a diverse community including students, parents, corporate entities, and the general public.
- Ability to maintain confidentiality regarding student financial, academic, and personal records and able to handle challenging situations with students, parents, or general public using diplomacy and courtesy.