Admissions Specialist - Pod Health : Job Details

About US:

At POD Health, we are redefining healthcare by combining technology and personalized care to enhance patient outcomes. Our comprehensive services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—are designed to provide patients with the care they need when they need it, no matter where they are.

Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities and making care more accessible to underserved populations.

At POD Health, we strive to make healthcare personal, proactive, and accessible for all.

Reports To: Operations Manager

Job Summary: Pod Health is seeking a highly organized, detail-oriented, and patient-centered Healthcare Admissions Coordinator to join our dynamic care team. This dual-role position focuses on managing patient admissions, follow-up processes, and ensuring seamless patient-provider interactions. The ideal candidate will bring exceptional administrative expertise, a commitment to excellence in patient care, and a proactive approach to team collaboration and operational efficiency.

Key Responsibilities:

• Post-Visit Review and Documentation Compliance:
• Analyze provider notes and patient records in the EMR to identify required follow-up actions.
• Ensure all service enrollments and care updates are processed promptly.
• Complete, submit, and ensure all required patient documentation compliance with healthcare regulations and company policies.

CRM and Data Management:

• Create and manage referral opportunities across service lines.
• Monitor and update patient progress and service outcomes within the CRM system.
• Maintain accurate and up-to-date patient data, including insurance and demographic information.
• Verify service eligibility to facilitate care coordination.

Service and Appointment Coordination:

• Collaborate with internal case managers and service specialists to resolve outstanding tasks.
• Communicate with stakeholders to address and mitigate service delays.
• Confirm appointments with patients 30 minutes before their scheduled time.
• Assist patients with telehealth setup, ensuring the functionality of video and audio systems.

Patient and Provider Support:

• Notify providers of patient readiness and relay key visit details.
• Troubleshoot technical issues for patients before and during visits.
• Verify completion of all required consent forms and pre-visit documents.
• Address last-minute changes, including cancellations or no-shows, and optimize provider schedules using waitlists.

Requirements:

Education:

High School Diploma or GED required.

Associate or Bachelor's degree in Healthcare Administration, Public Health, or a related field preferred.

Experience:

1-2 years of experience in healthcare administration, patient admissions, or care coordination.

Proficiency with systems such as Salesforce, AdvancedMD, or ChronicareIQ is highly desirable.

Skills:

Exceptional attention to detail and organizational skills.

Outstanding communication and customer service abilities.

Proven ability to multitask and manage competing priorities in a fast-paced environment.

Strong problem-solving skills with a focus on patient-centered outcomes.

Technical Proficiency:

Key Competencies:

POD Health provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.