Advocate - People Serving People : Job Details

About us:

People Serving People at St. Anne's Place provides emergency shelter to women or non-binary-led families and pregnant women. Shelter guests stay in private family bedrooms with shared bathrooms and receive meals and snacks. Intensive case management, children's programming, health and wellness opportunities, and parenting and early childhood education are also provided for each family. Staff are here to support these families on their journeys to stable housing.

What do we need:

The St. Anne's Place Advocate position makes a direct and daily impact in the lives of the families staying at St. Anne's Place. This role works directly with participants answering questions, ensuring the safety of the facilities, and supporting participant needs. The work shift for this position will be in the evening including weekends from 1:30 p.m. 10:00 p.m.

Responsibilities:

• Provide resident/guests and building customer service to include answering phones and doors,
• responding to immediate resident concerns, orienting participants to the building and resources.
• Assist residents/guests to include problem-solving, conflict resolution, crisis intervention, enforcing house guidelines and expectations, using a trauma-informed lens and de-escalation techniques.
• Log resident contact and incidents and communicate to the rest of the team and management, including End of Shift reports.
• Assist with daily room checks and flipping rooms between families, including cleaning of rooms and changing bed linens.
• Assist with tidying dining rooms area at mealtimes as necessary.
• Ensure facility safety and complete incident reports as necessary.
• Attend meetings with Advocate Supervisor and All Staff meetings as required.
• Other relevant duties as assigned by Advocate Supervisor or Program Manager.

Pay and Benefits:

• $25.00 / hourly
• Full-Time, Evening shift including weekends from 1:30 p.m. to 10:00 p.m., workdays will vary week to week.
• Medical, dental, and vision insurance available.
• Company-paid life and disability insurance.
• 401(k) with employer contribution at 6 months.
• 40 days of PTO per year.
• Reduced cost parking or metro pass.
• Cellphone reimbursement.
• Reduced childcare rates.
• 12 weeks of paid parental leave.
• Financial wellness benefit.
• The chance to make a real difference in the community.

• A combination of education and experience in a social service or customer service role equal to
• 1 - 2 years. Relevant experience will also be considered.
• 2 or more years' experience serving a multi-cultural, socially diverse population.
• 2 or more years' experience working with people experiencing homelessness and/or with adults/children with mental illness.
• Proficiency with Microsoft Office Suite.
• Ability to learn other software.
• A valid, Class D driver's license is required. Must pass MVR check.

Compensation details: 25-25 Hourly Wage

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