Advocate - New Beginnings : Job Details

DOMESTIC VIOLENCE HOPELINE ADVOCATE This is a remote position for WA state residents only. Applicants will need a private, quiet space at home from which to provide confidential advocacy services to program participants. New Beginnings strives to build a meaningful, welcoming, and equitable workplace, inclusive of diverse voices, experiences, and perspectives. New Beginnings is an equal opportunity employer. Survivors, Black, Indigenous, people of color, and LGBTQIA+ people strongly encouraged to apply. The DVHopeline (DVHL) is the centralized domestic abuse helpline in King County. Our primary focus is to provide warm, compassionate understanding, advocacy support, and resources to anyone who is experiencing intimate partner violence. The vision for the DVHopeline is that each call or contact will advance survivors' journeys to autonomy, safety, and freedom, and strengthen our communities' resolve to end gender-based violence. TO APPLY: New Beginnings' values your lived experience. We welcome people from all cultures and backgrounds, and we strongly encourage applications from survivors of domestic violence, people of color, immigrants, refugees, people with disabilities, members of LGBTQIA+ community, and people from other underrepresented and historically marginalized groups. Email resume and cover letter to [email protected] including three professional references by November 20th. Please address in your cover letter your interest in this position and how your experience fits with these criteria, with a particular emphasis on how you have integrated a trauma-informed, client-centered approach into your work. Only complete applications will be given full consideration. This position is open until filled. New Beginnings conducts background checks for all positions and will discuss results with applicants as needed. RESPONSIBILITIES: Provide culturally responsive and trauma informed support, information, and referrals to callers on New Beginnings' 24-hour DVHopeline. DVHopeline calls must be taken from a private location. Advocates will receive the necessary technology, equipment and training to respond to calls and chats and to enter data into the program database. REPORTS TO: Program Manager HOURS: Remote Position 6:00AM - 3PM Saturday through Tuesday COMPENSATION: Starts at $30.69 per hour. This is an hourly non-exempt position. 85% paid medical, dental and vision benefits 100% paid Optum EAP (Employee Assistance Program) and life insurance, paid monthly trainings, 29 days of paid leave annually, 11 paid holidays. WORK DUTIES/ROLE: Supportive Services Staffs a dedicated Help Line schedule, providing domestic violence information, crisis intervention and emotional support, safety planning, risk assessment, initial screening for emergency shelter and other housing services, and resource coordination to callers and community members who reach out to the Helpline via phone call or chat. Explores additional service needs of callers and facilitates appropriate referrals to relevant gender-based violence and other organizations. Provides information and support to friends, family, employers, human service and medical professionals seeking to support domestic violence survivors. Supports callers who have experienced sexual violence or commercial sexual exploitation and refers them to relevant agencies as needed. Incorporates survivor-centered, trauma informed and culturally responsive best practices into supportive services. Provides healthy relationships information to callers seeking to prevent domestic violence. If bi or multi-lingual, provides support in non-English languages to phone and chat callers as needed. Helps ensure that services embody anti-oppression principles and promote equity for BIPOC and LGBTQIA+ survivors, and survivors from other traditionally marginalized communities. Coordinates interpreter services for Helpline callers as needed. Data Entry Enters consistently complete, accurate and appropriate service data into the agency database. Responds to meet data needs identified by the Managers/Program Director or data staff. Community Networking Maintains extensive knowledge of community resources for the benefit of survivors. Maintains positive working relationships with other domestic violence and service agencies in the community. Resource Development Provides program information and stories as needed by the development team to build donor support and pursue funding opportunities. Team-Work and Professional Development Actively contributes to a positive team environment to ensure the collaboration needed for provision of high quality services to survivors. Participates in all staff meetings, Helpline team meetings, agency retreats, and other activities as required. Attends and documents live and self-study trainings ensuring compliance with Washington Administrative Code (WAC) annual training requirements for domestic violence advocates. Other Assists with administrative or other tasks as requested by the Managers/Program Director, exhibiting flexibility and responsiveness to unanticipated needs. QUALIFICATIONS: Commitment to the mission of New Beginnings and to the needs of domestic violence survivors. A minimum of one year of experience providing survivor-centered advocacy and/or crisis line coverage, with domestic violence-specific experience preferred. Related experience in non-domestic violence agency settings will be considered. Willingness to learn about and promote equity and social justice within and outside of New Beginnings. Knowledge of the dynamics of domestic violence and the impact of trauma on survivors and their children. Demonstrated ability to work with diverse survivors in a welcoming, supportive, culturally responsive manner. English fluency is required; fluency in one or more of the additional languages is preferred: Spanish, Chinese, Vietnamese, Russian, Ukrainian, Amharic, Somali, Tigrinya, Punjabi, Hindi, or other African, Asian, and Middle Eastern languages. Ability to research a wide range of community resources to meet survivors' needs. Demonstrated ability to attend to detail and ensure follow through. Demonstrated ability to be flexible, handle crises and juggle multiple responsibilities in a fast-paced environment. Ability to maintain participant confidentiality. Ability to engage in wellness and self-care activities to manage secondary trauma. Proficient with Microsoft Office applications; typing at 50 wpm a plus. Must have access to transportation for in-person onboarding meeting in Seattle and if there are computer and equipment issues that will require a drop off to be fixed.