The Affordable Leasing & Compliance Manager (“LCM”) will report directly to the company's Vice President of Affordable Compliance and Management (“VP Compliance”). The LCM will be tasked with screening prospective tenants to ensure the property's compliance with a range of federal, state, and local regulations and maximizing occupancy of the company's affordable housing portfolio. The LCM's primary focus will be the initial lease-up of new-build affordable communities. The initial assignment will be for a dynamic mixed-use, mixed-income development in Suffolk County, NY that is scheduled to deliver in Q4 2025.
Responsibilities
- Collaborate with the VP of Compliance with respect to the waitlist, lottery and subsequent lease up of the building.
- Create and maintain a positive working environment for all on-site staff, including assisting with conflict resolution when necessary.
- Oversee and coordinate interactions between the on-site staff to ensure an up-to-date understanding and awareness of the status of unit repairs and unit turnovers for the purpose of ensuring speedy lease-up.
- Oversee implementation and adherence to compliance requirements set forth by federal and state housing programs including LIHTC, Section 8 Tenant Based Programs, NY HOME, HUD and IRS rules, and any other regulatory agreements associated with the property.
- Ensure that properties are compliant with regulatory agreements and all other regulatory guidelines at all times.
- Oversee and ensure all required reporting is submitted in accurate and timely fashion to public agencies, lenders, and investors.
- Participate in meetings with external stakeholders and provide authoritative feedback related to status and history of lease-up at the Wyandanch properties.
- Process rental applications, process interviews of prospective tenants, show units, verify income qualifications, prepare leases, and complete applicable forms for move-in certification.
- Manage resident selection plan to ensure adherence to Affirmative Fair Housing Marketing Plan and Resident Selection Criteria, as well as Americans with Disabilities Act (“ADA”) compliance and both federal and local Fair Housing compliance.
- Create and maintain property waitlists, resident files, software and all other documentation to assure regulatory compliance.
- Analyze the rent roll, lease expiration schedule, vacancy rates, unit availability and marketing/leasing efforts to maximize occupancy.
- Manage resident certifications, re-certifications, rent increases, utility allowance changes, occupancy levels, controlled expenses, customer satisfaction, management reviews, agency inspections, etc.
- Oversee efforts to connect residents to “one shot deals” or in applying for government support related to correcting tenant rental arrears.
- Demonstrate ability to identify, assess, and resolve problems while implementing changes to prevent the same problems from occurring again in the future.
- Ensure use of latest HUD and agency files for applicability to residential projects.
- Cultivate relationships with external parties and serve as point of contact for agency relationship, external stakeholders, audits, etc.
- Report all known property deficiencies to appropriate manager or maintenance staff person.
- Attend resident social events as and when required/needed.
- Interact with all constituents (residents, staff, clients, vendors) in a professional and courteous manner.
Qualifications
- Prior knowledge of federal housing programs. Knowledge of landlord-tenant law, federal Fair Housing and regulations/ program requirements applicable to the specific type of affordable housing services being offered at the property.
- Bachelor's degree in real estate, business, economics, accounting or related fields preferred.
- Minimum of three to five years of related property management experience.
- Oversight experience with federal and state housing programs including LIHTC, Section 8, and HOME required.
- Experience with property management accounting software – YARDI preferred.
- High degree of proficiency in Excel, PowerPoint, Word and Outlook.
- Excellent interpersonal, analytical, communication, project management and writing skills.
- Strong attention to detail and excellent organizational skills with an ability to manage multiple priorities.
- Confident, positive attitude, and ability to interact with a wide range of people.
AO is an equal employment opportunity employer. Employment decisions are made without regard to race, color, creed, religion, gender, sexual orientation, marital status, familial status, national origin, age, disability, predisposing genetic characteristics, domestic violence victim status, pregnancy, gender identity and expression, sexual or reproductive health decisions or other protected status.