Aftermarket Service Engineer (Entry Level) - BAE Systems plc : Job Details

Job Description BAE Systems is looking for an Electrical, Software, Computer Science or Mechanical Engineer to work directly with our transit customers to resolve series hybrid propulsion system issues and provide factory to customer support in a timely manner. Our Smart Energy Technology propels Hybrid Electric and Full EV city transit buses across the world. We are looking for an individual who has a technical background, and a passion for working with our customers to identify and resolve any open concerns.

Based in Endicott, NY but will travel to customer sites approximately between 25% and 50% of the time.

Our growing business is located in the Greater Binghamton area which is home to several sports teams, shopping centers, a growing downtown, the State University of New York at Binghamton, several large healthcare employers and some of New York's top-ranked school districts. The area enjoys a rich heritage with multiple diverse communities with local cuisine and festival celebrations. From the area to an hour out there is access to hiking, skiing, lakes, waterparks, casinos, golfing, camping and vineyards. A 9/80 work schedule gives employees a great opportunity to experience all that the region has to offer and provides a balanced work and family lifestyle.

* Responsible for assisting Regional Service Leads in North America

* Support new bus delivery and transition of new customers into BAE Systems Customer Service and Support Network

* Provide technical guidance and service engineering support to customers and technicians.

* Responsible for BAE Systems Factory to Customer Communication and coordination with vehicle OEM leads

* Monitor fleet availability metrics, failure rates, and trends for the region

* Communicate reliability issues to the BAE Systems Product Support Team and support failure investigations.

* Develop customer focused solutions for issues that arise that support both Customer and BAE Systems Product Support objectives

* Maintain and Execute against a Customer Issues List and support Monthly Customer status reviews

* Coordinate and Execute Product Improvement or Retrofit Programs

Required Education, Experience, & Skills Bachelor's Degree in Computer Science, Electrical, Software or Mechanical Engineering

* Technical writing skills: capable of creating required engineering documentation.

* Capable of performing integration and verification testing of both electrical/mechanical equipment and software.

Capable of working directly with our customers and external technicians while representing BAE as an expert.

* US Citizenship is a requirement.Preferred Education, Experience, & Skills

* Experience in vehicle or electronic control related development including familiarity with SAE J1939 interfaces and CAN communication.

* Experience with development of customer requirements.

* Experience with vehicle diagnostic equipment and procedures.

* Working knowledge Matlab Simulink.

* Master's Degree in Engineering or Business

Familiarity with Agile Software or Hardware Development Teams.

Pay Information

Full-Time Salary Range: $56200 - $95500

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.

Our Commitment to Diversity, Equity, and Inclusion:

At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.