AFTERNOON CREW - Dunkin' : Job Details

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.Responsibilities Include:Team Environment* Work well and interacts with others respectfully* Respond positively to coaching and feedback* Communicate with team members* Able to learn and execute multiple tasksOperational Excellence* Provide guest service* Resolve guest issues* Follow Brand standards, recipes and systems* Follow safety, food safety, and sanitation guidelines; comply with all applicable laws* Maintain clean and neat work environmentProfitability* Execute restaurant standards and marketing initiatives* Handle POS transactions and payments with accuracy* Prepare and deliver all products according to Brand standardsSkills/Qualifications:* Capable of counting money and making change* Able to operate restaurant equipmentCompetencies:Guest Focus* Understands and exceeds guest expectations, needs and requirements* Develops and maintains guest relationships* Display a sense of urgency with guests* Seeks ways to improve guest satisfaction; asks questions, commits to follow-through* Resolves guest concerns by following Brand recommended guest recovery processPassion for Results* Sets and maintains high standards for self and others, acts as a role model* Consistently meets or exceeds goals* Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making* Identifies and resolves issues and problems* Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships and Influence* Develops and maintains relationships with team* Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments