AGENT I - FRONT DESK - Seminole Hard Rock Hotel & Casino : Job Details

Overview

Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.

Responsibilities

* Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests

* Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.

* Communicate with Customer Care for future reservations via telephone calls.

* Assist with booking guest reservations that are walk-ins.

* Respond to guest requests and communicate with other departments as it relates to those requests.

* Provide alternative options to guests if their requests cannot be satisfied.

* Offering bell assistance to each guest upon departure.

* Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.

* Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.

* Other duties as assigned.

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Qualifications

* High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.

* Ability to work flexible schedules, including nights, weekends, and holidays as required.

* Must possess strong mathematical skills specific to position responsibilities.

* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.