Air/Ocean Freight Operations Senior Specialist - JUSDA Supply Chain North America : Job Details

Step into a world of opportunity with JUSDA as a Senior Specialist in Air/Ocean Freight Operations. In this role, you'll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics.

Key Responsibilities

Client and Order Management:

• Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service.
• Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues.
• Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance.

Collaborative Operations:

• Partner with overseas branches and local teams to optimize shipment flow and meet client expectations.
• Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance.
• Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions.
• Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality.

Team Support and Development:

• Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date.
• Maintain certifications, such as Certificate Export Specialist (CES) and IATA Dangerous Goods Regulations (DGR), to support ongoing operational needs.
• Act as a liaison with domestic and international agents, fostering smooth cross-border operations and solidifying partnerships.
• Collaborate with Sales, Procurement, and Finance to ensure service excellence and deliver value-added solutions.

Qualifications and Skills

Required:

• Experience: 5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise.
• Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
• Customer-Centric Skills: Exceptional communication skills with a focus on relationship-building.
• Problem Solving: Strong analytical skills and a proactive approach to resolving operational challenges.
• Technical Proficiency: Familiar with CargoWise and MS Office Suite.
• Adaptability: Capable of thriving in a fast-paced, dynamic environment.

If you're seeking a role that combines challenge, international collaboration, and a commitment to excellence, JUSDA is the place for you! Apply today to join our team and shape the future of logistics.