Airport Emergency Dispatcher (Public Safety Communications Center) - Denver International Airport - City and County of Denver : Job Details

About Our JobAre you an aviation enthusiast? Do you enjoy working in fast paced environments? Ready to make an impact dispatching first responders to emergency situations? Our Communications Center at DEN is dynamic and located at the 3rd busiest airport in the United States. In 2023 we handled over 220,000 phone calls and 7 million radio transmissions! Our Communications Center is the heartbeat of our operations. You'll be at the forefront of our operations, operating a multi-line phone system helping customers, and solving problems that develop in the ever-changing dynamic environment of the Communications Center. You will be the first point of contact and lifeline between emergency calls and First Responders. Your ability to multitask while problem solving on the fly is crucial to effectively communicate and be the calm during emergency situations. Remember that working in a 911 Communications Center is a vital role that directly impacts public safety. If you're interested in this field, consider exploring this opportunity and gaining relevant experience! What We Offer With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. The City and County of Denver offers a competitive salary commensurate with education and experience. The starting alary range for this position is $30 to $35 per hour. We also offer generous benefits for full-time employees which include but are not limited to:

• Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year) and 12 paid holidays
• Yearly Merit Increase
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)
• & so much more!!!

2024 new hires are eligible for up to a $3,000 hiring bonus!The details of the bonus will be discussed at interview and/or offer. Note: The hiring bonus will not be applicable to City and County of Denver employees who are currently employed with the city or who have been separated from the city for fewer than 6 months.What You'll Do Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The AED job responsibilities encompass the following:Call Taking

• Obtains complete, accurate and appropriate information from calling party
• Communicates effectively with various types of callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)
• Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner

Providing Information

• Determines what information, if any, should be provided to the public, other agencies, and the media
• Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media
• Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service

Dispatching

• Determines appropriate personnel and resources to dispatch to incidents
• Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information).
• Directs and coordinates appropriate field unit response
• Initiates and coordinates allied agency response, when appropriate
• Monitors, coordinates, and accurately updates status information regarding field units and incidents

Using Resources and Equipment

• Uses appropriate automated databases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information

• Use NCIC/CCIC to run clearances and provide return information to officers

• Uses telephone system and related equipment, radio broadcasting equipment (Harris radio system), closed circuit television equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service

What You'll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.It takes a unique person to meet the demands of public safety communications. It requires having to do several things at once, sometimes during life-threatening situations. A slow or improper response to a call can results in serious injury or further harm. The position requires maintaining composure, and keeping emotions in check, even in very difficult and emotionally charged situations. We're looking for an individuals who enjoy being a part of a team; being able to work well independently and work successfully with others.We are looking for candidates that can perform effectively under adverse conditions, 'bounce back' from negative situations, perform duties under extreme pressure without delay, conduct themselves ethically and morally, have the ability to listen while at the same time perform various tasks, and operate dispatching equipment. You will work in a 24/7/365 Public Safety Answering Point that operates in a high visibility and accountability environment, interacting with many different people on a daily basis, often at the same time.In addition, we are looking for candidates with some or all the following experience:

• One or more years of experience in an emergency services environment
• One of more years of experience in a Public Safety Answering Point (PSAP)
• Highly proficient with multiple computer programs and using those simultaneously
• An understanding of airport related geography and surrounding jurisdictions
• Willingness to obtain communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed)
• Willingness to obtain completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed)
• Willingness to obtain ICS 100, 200, 700, and 800
• Flexibility to work first, second and third shift

Required Minimum Qualifications We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or two years of experience in call taking or dispatching for emergency services
• Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
• Licensure: Must pass an initial pre-security clearance screening to obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Requires a valid Driver License at the time of application. Licenses and certifications must be kept current as a condition of employment.

FBI Background CheckFBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Shift Work, Snow Duties, and Emergency IncidentsThis position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays. About DEN Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do. Application Deadline Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration. About Everything ElseJob ProfileCX2810 Airport Emergency DispatcherTo view the full job profile including position specifications, physical demands, and probationary period, click here.Position TypeUnlimitedPosition Salary Range$29.85 - $46.27Starting Pay$30 to $35 an hour; Based on education and experienceAgencyDenver International AirportThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days' notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click here for English or here for Spanish.