AMI CUSTOMER RESPONSE SUPERVISOR - FAYETTE COUNTY : Job Details

This is a full-time position with benefits. This position is responsible for supervising and participating in advanced metering infrastructure customer response operations.Major duties include but are not limited to:1. Supervise, hire, terminate, and discipline staff. Conduct performance evaluations; train staff; ensure employees follow policies and procedures; maintain a healthy and safe working environment.2. Manages workflow of field technician day-to-day activities related to service requests for disconnection of service due to non-payment, customer complaints, hydrant flushing, and other field related requests. Develops work schedules, prioritizes, and assigns work.3. Reviews existing business practices and implements process improvements.4. Monitors AMI Enhanced Monitoring Program through tracking of meter data management system alerts related to orphans and no-read reports, trouble tickets, High/Low validation reports, communication failures, recurring errors, constant water consumption.5. Generates, monitors and reviews status of work orders and takes action to ensure close-out per requirements.6. Analyzes and resolves AMI Meter Data Management System issues. Assists assigned staff with complex/problem situations and provides technical expertise. Recommends adjustments to correct errors or resolve escalated disputes.7. Manages performance of routine to complex and specialized AMI installation, maintenance, and repair work.8. Operates all related software and equipment; manage, monitor, analyze, troubleshoot, and ensure timely repairs of the AMI system, network, and associated equipment.9. Performs special tasks related to the AMI technology. Performs research and provides technical information as requested. Provides progress and activity reports to AMI Program Manager.10. Coordinate with AMI Program Manager to support end-to-end operation of the AMI system.11. Manages Large Water Meter Accuracy Testing Program. Provides technical assistance regarding difficult situations associated with AMI and large meter operations.12. Establishes and implements ongoing training programs for staff to ensure continued competency regarding AMI technology.13. Performs other related duties as assigned.MINIMUM QUALIFICATIONS Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education. Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years' experience or service. Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.Code : 822-2Grade : COUNTYSALARY RANGE: $52,954.36-$67,889.46