Analyst IT Operations (L2 Production Support) - United Software Group : Job Details
Analyst IT Operations (L2 Production Support)
United Software GroupJob Location : Woonsocket,RI, USA
Posted on :
2024-11-06T08:47:10Z
Job Description :
Job Description Must have Coding in an existing program in the last three months Looking at job/batch failure in the last 3 monthsMust haves:
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- 5-8+ years of experience in Production support/maintenance in an onshore-offshore model environment
- Must have and proven strong Analytical, positive attitude towards analyzing, recovery and fix an issue
- Must have 5-8+ or more years of hands-on experience and can deep dive into issues in the technologies related to:
- Unix/Linux shell scripting
- PL/SQL
- Informatica 10.4 (Power Center)
- SQL Developer/Toad
- Putty
- Rally
- Control M Scheduling
- Teradata SQL Assistant
- Teradata Viewpoint
- Release/Deployment, Operational Readiness, Production Governance is a must
- Bachelor's degree or foreign equivalent in Computer Science, Information Systems, Engineering, or related field is required.
- Must be a self-starter, quick learner/adapter of new/required technologies to meet the project requirements to support day-2-day support activities
- Ability to understand complex problems, identify root causes and remain goal-oriented within a dynamic environment
- Proven high performer, demonstrated by consistent high-performance reviews, exceptional customer service management
- Computer competency and literacy in Microsoft Windows applications especially with Excel, Word, PowerPoint, Outlook is a must.
- Strong interpersonal and communication skills, including the ability to interact at all levels of the organization in person and over email is a plus.(Senior Leadership, Business Leadership, Technical resources, 3rd party vendors)
- Working experience in Retail/Pharmacy area is a plus
- Basic understanding of application development/architecture, change management, incident and problem management is a plus
- Troubleshooting batch events in Informatica, Unix, SAP
- Perform analysis & code deployment of recurring problems, provide recommendations and work with outside teams to identify/implement solutions
- Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring
- Assure quality, security and compliance requirements are met for supported areas.
- Analyze performance trends and recommend process improvements to ensure SLA's are met.
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