Animal Services Representative (OPEN & PROMOTIONAL) - Spokane County : Job Details

Animal Services Representative (OPEN & PROMOTIONAL)

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Animal Services Representative (OPEN & PROMOTIONAL)

Salary

$34,093.08 - $47,687.70 Annually

Location

WA 99212, WA

Job Type

Regular

Job Number

24-00221

Department

SCRAPS

Opening Date

11/20/2024

Closing Date

12/4/2024 4:30 PM Pacific

FLSA

Non-Exempt

+ Description

+ Benefits

+ Questions

Job Summary

This recruitment may be used to fill up to three (3) vacancies working 37.5 hours per week (requires weekend work).

This position performs work involving customer service, general office support, pet license sales and adoption in the Spokane County Regional Animal Protection Service (SCRAPS) Department. The position allocated to this class is responsible for general office duties, working with the general public on a wide range of issues related to animal services and limited handling of animals (depending upon area of assignment) under the immediate direction of the Office Operations Manager, or designee. Work is performed according to department standards, regulations and County ordinances relating to animal care and protection. The Animal Services Representative classification is distinguished from the Shelter Technician by focus on clerical support duties rather than animal care and building maintenance responsibilities.

As a Special Programs Representative, provides a wide variety of assistance on activities in the Special Programs Division, including but not limited to community outreach, humane education, fundraising, public relations, social media and other programs under the direction of the Special Programs Manager or designee. Work is performed with considerable independence, both in the office and at external locations.

As an Animal Behavior & Transfer Representative, works with volunteers, the public and other animal shelters/facilities/rescue groups on programs related to animal behavior, transfer and foster, under the direction of the Regional Animal Protection Director or designee. Work is performed in coordination with staff from other divisions, as well as from outside the organization.

WHO MAY APPLY: This recruitment is open to all applicants meeting the minimum requirements. Priority consideration will be given to Spokane County employees in a position covered by the Master Contract submitting applications between 11/20/24 and 11/27/24. First consideration will be given to applicants working in SCRAPS in a position covered by the 1553 Collective Bargaining Agreement (CBA); second consideration given to County-wide applicants in a position covered by the 1553 CBA; third consideration given to applicants covered by the Master Contract CBA; fourth consideration will be given to all other applicants.

REQUIRED APPLICATION MATERIALS:

+ RESUME

+ COVER LETTER

+ REFERENCES

TOTAL COMPENSATION: $43,639 - $61,040 annually. Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.

Examples of Duties

+ Performs duties in any of the following areas of assignment: general reception, the dispatch call center or the animal receiving lobby. Duties may vary according to the function(s) of the specific area.

+ Answers inquiries in person, by telephone or electronically, obtaining pertinent information from customers; provides appropriate animal health care and regulation information; refers customers to other agencies as needed.

+ Greets and directs visitors; gives out standard forms, explains how to complete them, and screens for completeness; provides appropriate animal health care and regulations information.

+ Writes up citizen complaints about animals utilizing a Computer Aided Dispatch (CAD) system, coordinates the Animal Protection Officers' schedules and dispatches complaints to Animal Protection Officers in the field.

+ Performs a variety of animal protection duties such as issuing pet licenses and spay/neuter vouchers, processing pet adoptions, and redeeming lost pets.

+ Admits incoming animals, including stray and/or owner surrendered animals

+ Processes routine mail, dispenses and tracks live animal traps, issues animal food from the on-site animal food bank, assists with rescue groups and performs other routine office work as necessary.

+ Receives payments and fees in person, by mail or electronically, verifying the amount received, making change, and issuing receipts.

+ Balances payments received against receipts on a daily basis; researches, locates and corrects errors.

+ Balances cash drawer.

+ Performs other related duties as required/assigned.

When assigned to Special Programs:

+ Researches and explores new ways of recruiting, retaining and energizing volunteers to help them perform necessary tasks.

+ Functions as a liaison between SCRAPS and the general public at a variety of SCRAPS events, both on and off site.

+ Handles and interacts with shelter animals to take photos, create videos and construct biographies.

+ Assists in the promotion of animal placement through social media, media releases, events, fostering and transport.

+ Positively represents SCRAPS in all interactions; educates the community on the mission and purpose of SCRAPS.

+ Develops processes and procedures for volunteer duties; supports and facilitates their work.

+ Performs other related duties as required/assigned.

When assigned to Animal Behavior & Transfer:

+ Coordinates the performance of behavior assessments for shelter animals and the training and work of the staff and volunteer assessors; reviews the results of behavior assessments, writes instructions for behavior modification, works on behavior modification with individual animals, and determines appropriate placement options.

+ Coordinates the transfer program, facilitating the transfer of animals to organizational partners and rescue groups; serves as the primary contact for and works directly with organizational partners and rescue groups; recruits new partners with which to collaborate; develops and maintains positive relationships with organizational partners and rescue groups to aide in the placement of shelter animals.

+ Coordinates the foster program; interviews and trains new fosters, matching them with appropriate foster animals; serves as the primary contact for fosters, addressing questions/concerns and scheduling necessary appointments for animal medical care and the like.

+ Keeps current on behavioral assessment methods and tools, as well as shelter enrichment activities; facilitates shelter enrichment activities in the shelter by designing programs, training volunteers, and monitoring effectiveness.

+ Selects animals to attend outreach events and offsite adoption events/venues; coordinates animal attendance/placement with the Outreach Program Coordinator.

+ Educates and trains volunteers on animal behavior, appropriate animal handling, animal socialization; provides ongoing assistance and support to volunteers.

+ Handles and interacts with shelter animals to take photos, create videos, and construct biographies; leads efforts to facilitate the placement of animals through special adoptions.

+ Represents SCRAPS positively in all interactions; educates the community on the mission and purpose of SCRAPS.

+ Works a variable/flexible schedule, including weekends and evenings, as necessary to meet placement objectives.

+ Performs other related duties as required/assigned.

Minimum Requirements

+ High School Diploma or GED equivalent.

+ One year of volunteer or paid work experience which includes working with the public, customer service, organization and communication skills, preferred.

+ Related coursework or training may substitute for up to six (6) months of the experience requirement.

+ Experience with animal handling/training a plus.

+ NOTE: Requires successful completion of criminal background check.

Selection Factors

+ Knowledge of the care and handling of animals.

+ Knowledge of administrative support functions including customary office practices and procedures, and the operation of standard office machines and equipment.

+ Knowledge of English grammar, spelling and vocabulary.

+ Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.

+ Skilled in establishing and maintaining effective working relationships with co-workers, supervisors, volunteers, partner organizations and the general public.

+ Skilled in providing exceptional customer service.

+ Skilled in the use of personal computers and software related to the performance of job duties (MS Office Suite).

+ Ability to perform data entry and routine mathematical calculations quickly and accurately

+ Ability to set up events and run outreaches including hauling tables and chairs, lifting boxes, setting up tents and displays.

+ Ability to understand, apply and explain policies, procedures and regulations.

+ Ability to work in a courteous manner, with efficiency and accuracy, when dealing with the public.

+ Ability to work with and handle animals in a patient, sensitive, humane manner under a variety of situations.

+ Ability to problem solve issues involving people and animals.

+ Ability to maintain accurate and detailed documentation; compose reports.

Animal Behavior & Transfer Assignment:

+ Knowledge of animal behavior, behavior modification, and assessment.

+ Knowledge of animal care.

+ Knowledge of transfer/rescue programs for shelter animals.

+ Knowledge of foster programs for shelter animals.

+ Skilled in the administration of animal behavior assessments.

+ Skilled in animal behavior modification.

+ Skilled in animal handling.

SPOKANE COUNTY

Employee Benefits Summary

The following is a brief list of benefits available to Spokane County regular employees. Complete information is available from Human Resources Department. This information is subject to change.

PAID TIME OFF

Spokane County Observed Holidays

Up to 10 (ten) paid holidays are observed by Spokane County.

PTO

Non-represented and a select group of represented employees receive a bank of hours that combine both vacation and sick leave into a paid time off bank. There is no waiting period to use this time and it starts out at almost 2 days per month accrual increasing in accrual rates annually for first 5 years.

Vacation

For employees with less than five (5) years of continuous service, the accrual rate is 1 day of vacation each month for a total of 12 days per year. After six (6) months, employees are eligible to take accumulated vacation time. (Please note the vacation time accumulation may vary depending on contract language).

Sick Leave

Sick leave is earned at 1 day per month and can be taken as the days are accumulated.

Other Leaves

Spokane County provides several other paid leaves such as: bereavement leave, jury duty and military duty leave.

INSURANCE BENEFITS

Medical Insurance

Two plans are currently available: Premera Blue Cross (PPO) and Kaiser Permanente (HMO). Spokane County pays 95% of the premium for full-time employees and 90% of the premiums for spouses and dependents. Premiums are deducted each pay period (pay periods: 15th and last day of the month).

2024 Rates:

Premera

Employee Only: $38.04 per month

Employee & Spouse: $149.52 per month

Employee & Family: $209.60 per month

Employee & Child(ren): $136.16 per month

Kaiser:

Employee: $35.92 per month

Employee & Spouse: $140.56 per month

Employee & Family: $196.06 per month

Employee & Child(ren): $128.58 per month

Dental Insurance

Two plans are currently available: Delta Dental of Washington (PPO) and Willamette Dental (DMO). Spokane County pays 95% of the premium for full-time employees and 90% of the premiums for spouses and dependents.

2024 Rates:

Delta Dental Willamette Dental

Employee: $5.74 per month Employee: $5.98 per month

Family: $11.48 per month Family: $11.96 per month

Group Life Insurance

The County provides a $25,000 group life insurance policy to employees. The County provides a $10,000 benefit for those represented by 492, 492CS & 492CL. This benefit is paid in full by Spokane County.

Long Term Disability Coverage

Provides an income protection benefit in the event of a long-term illness or injury at rate of 60% of income up to a maximum of $5,000 per month. Spokane County pays the full premium for this plan. Deputy Sheriff's receive a benefit through their union for disability.

RETIREMENT

Retirement Plan (401a)

Spokane County employees are automatically included in the Washington State Retirement System. Both the employer and the employee contribute to the plan. This retirement plan provides a guaranteed lifetime monthly benefit once vested and eligible for retirement.

Additional Retirement Plan Option (457b)

Employees may supplement their retirement income and save money on taxes by participating in this optional County program. Roth (after-tax) option is also available through this retirement plan.

VOLUNTARY BENEFITS

AFLAC

Supplemental insurance is optional and is provided by AFLAC to help pay for benefits not covered by major medical insurance. The employee pays 100% of the premium.

Travel Assistance

Provides additional travel protections anytime you travel more than 100 miles from home. Includes pre-trip information, emergency ticket replacement, and emergency evacuation coverage. This benefit is paid in full by Spokane County.

Flexible Spending Plan (FSA)

Spokane County sponsors a Section 125 Flexible Spending Account to allow out-of-pocket Medical & Daycare Expenses to be paid with Tax Free Dollars. Premiums are automatically set up pre-tax under the FSA.

Voluntary Term Life Insurance

Voluntary Term Life Insurance is additional optional life insurance provided through The Standard Insurance. New employees are guaranteed up to $50,000 for self and $20,000 for a spouse with no medical underwriting needed.

WORK/LIFE PROGRAMS

Employee Assistance Program

Employees and their family members are eligible to receive free counseling. There are also benefits relating to financial and legal concerns.

Reduced Cost Bus Pass Program

Spokane County participates in a program with STA which discounts bus passes to $5 a month.

Wellness Programs

There are opportunities for nearby exercise programs at reduced cost and education programs around wellness themes including financial well-being, nutrition and stress reduction.

Discounts

There are local and national discounts available to Spokane County employees.

01

Do you have at least one year of volunteer or paid work experience which includes working with the public, customer service, organization and communication skills? (Preferred, but not required.)

+ Yes

+ No

02

Do you have experience with animal handling/training? (Preferred, but not required)

+ Yes

+ No

03

Please check the box that applies to your current Union status (if you are not a current Spokane County employee, please select I am not a Union member ).

+ I am in the open position's department and my position is covered by the 1553 collective bargaining agreement

+ I am in another department and my position is covered by the 1553 collective bargaining agreement

+ I am in a position covered by the Master Contract collective bargaining agreement (not 1553)

+ I am in a position covered by another collective bargaining agreement (not 1553 or Master Contract)

+ None of the above apply

Required Question

Agency

Spokane County

Address

824 N Adams Spokane, Washington, 99260

Phone

509-###-####

Website