ANIMAL SVCS DISPATCHER - City of Wichita Falls, TX : Job Details

BRIEF DESCRIPTION:

The purpose of this position is to answer multiple telephone lines, gather information, answer questions, and dispatch calls to the appropriate employees, crews, or units. This is accomplished by answering incoming calls, gathering information from callers, entering information in logs or posting work orders, dispatching calls, paging repair or service employees or crews, monitoring equipment, maintaining call records, performing general office duties, and completing related tasks. Additional duties include entering information, maintaining records, and filing.

LICENSING REQUIREMENTS:

Driver's License Required - N

OTHER REQUIREMENTS:

None.

ESSENTIAL FUNCTIONS:

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

# Code Essential Functions

1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice

2 S Answers incoming phones calls by receiving inquiries from the public for various requests which could include animal control services, transportation requests or scheduling or utility repairs or maintenance, gathering information from callers, contacting departments, employees, work units or crews, and scheduling service or dispatching information for service or repairs.

3 S Provides radio dispatch by dispatching appropriate units to calls upon assessment of circumstances and the acquiring of information, determining appropriate department or crew for response, maintaining communications with personnel in the field, maintaining, sending and confirmation information to assist with each circumstance, and monitoring other calls.

4 S Maintains records by entering information into databases, submitting reports as required, and recording and filing documents.

5 S Completes routine general office duties by maintaining a variety of official logs; contacting other departments to obtain or provide pertinent information, typing, filing, and answering general inquiries.

JOB REQUIREMENTS:

* Description of Minimum Job Requirements-

Experience-Related Requirements Requires a short demonstration up to and including one month.

Vocational/ Educational Preparation Requires High School graduation or GED equivalent.

Position : 4701001

Code : 4701-1

Type : INTERNAL & EXTERNAL

Location : ANIMAL SERVICES

Grade : NE 105

Job Family : 43-5032.00 DISPATCHERS, EXCEPT

Job Class : ANIMAL SVCS DISPATCHER

Posting Start : 12/02/2024

Posting End : 12/20/2024

HOURLY RATE RANGE: $16.28-$20.35