App Production Support - Apex Systems : Job Details

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country. Apex has an opportunity for a Insert Job Title for a client in Location. If interested in discussing the position further, please send an MS Word version of your resume to [email protected] Here are the details: Position:App Production Support Location:Jersey City, New Jersey Rate: Negotiable Duration: 6+ Month W2 Rolling Contract (Potential to Go Perm) Day-to-Day Responsibilities: 1.Respond to and resolve business queries for Counterparty Credit Risk space. 2.Manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries. Respond to and resolve feed and batch support items, Manage alerts and monitoring. 3.Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports. 4.Incident management - provide timely and accurate user notifications as well as management escalations when needed. 5.Documentation and knowledge management 6.Follow up and coordinate resolutions with various development teams. 7.Assist with metrics reporting. 8.Coordinate and perform Business Continuity testing and related paperwork. 9.Organize and run meetings independently for issue resolution. 10.Identify scope for automation to reduce manual, repeating tasks. Must Haves: 1. 5+ years of Production Support experience. 2. Strong SQL Knowledge. 3. Strong UNIX / LINUX knowledge. 4.Knowledge of Software Development Life Cycle. 5.Working knowledge of ITIL. 6.Strong verbal and written communication skills. 7.Excellent project and time management skills. 8.Ability to work in a multi-regional team Nice to Haves: 1.Financial industry experience. 2.Knowledge of Counterparty Credit Risk. 3.Python. 4.Agile methodology. Selling Points for Candidates: • 1 round interview For this opportunity, you will also be eligible for benefits through Apex for the contract period, a W2 hourly rate, weekly pay, and direct deposit! Apex Systems Inc. is an equal opportunity employer and encourages female and minority applicants to apply. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-###-#### . Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.