Appliance Tech Support - Solugenix Corporation : Job Details

ppliance Tech Support $25 - $27/hr Montebello, CA (Hybrid: 3 days onsite, Remote Tuesdays and Fridays) Contract to Hire Start time is 8am-4:30pm Job ID 24-09219 We are looking for a ppliance Tech Support. This is a contract to hire opportunity in Montebello, CA (Hybrid). The Appliance Technical Support will play a vital role providing support to the Technical Support Management team by troubleshooting more complex scenarios. In addition, this role will provide technical consultation on service reports and service invoices from service providers to our service administration department on request. Communicate timeline changes and new information to the project team. Ad hoc assignments as requested. Key Responsibilities:

• Troubleshoots service issues with third party and field technicians.
• Conducts root cause analysis to identify and resolve technical issues in a timely manner on escalated machines.
• Reviews and analyzes machine service history and provide machine service reports, especially on escalated machines.
• Collaborates with Technical Support Management and the Product department on troubleshooting more complex scenarios, especially in case of emergency service cases.
• Provides technical consultation on service reports and service invoices from service providers to our service administration department on request.
• Provides technical support and recommendations on machine parts inquires.
• Updates technical details service incidentcase with troubleshooting steps and resolution in case of return trip requests and possible recalls initiated by operative dispatch departments.
• Communicates and reports prioritized service issues according to the escalation process.

Qualifications :

• Must provide award-winning customer service.
• Educational or hands-on knowledge of amperage/voltage/electrical machinery is needed.
• Ensures compliance guidelines are met when documenting all activities within the customer database.
• Extensive use of administrative software to schedule and coordinate.
• Complies with applicable laws, regulations, standards, policies, and procedures.
• Participates in an on-call rotation to provide technical assistance to customers, available to work on periodic holidays.
• Keep track of customer inquiries, complaints, and issues.
• Maintains quality service by establishing and enforcing organization standards.
• Interface with internal customers regarding general product issues and administrative support functions.
• Identify areas of concern and ability for development.
• Contributes to team effort by accomplishing related results.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $25/hour to $27/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. bout the Client Our client is one of the leading manufacturers of equipment. About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.