APPLICATION ENGINEER - RBC Bearings : Job Details

Your responsibilities:

* Provide product and application-based technical customer support for IIOT Technologies customers via phone, email, chat, and video conferencing.

* Provide product selection and installation support and find creative solutions to customer issues.

* Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools.

* Test sensor products and digital tool features before releases and create/update supporting documentation.

* Collaborate with other functional areas, including product management, R&D, and quality, to ensure overall alignment.

* Provide training to the DODGE salesforce and external customers on products and their proper applications.

* Create part numbers and establish and maintain BOM's.

* Support warranty and quality functions.

* Occasional travel as required. Travel to provide on-site customer support, including product training, installation support, and troubleshooting.

* Create, use, and maintain software programs to help facilitate customers' requests and make daily tasks more efficient.

Your background:

* Completed a mechanical engineering (or mechanical engineering technologies), Electrical engineering bachelor's degree program, Computer Science or related fields

* Must be currently authorized to work for Dodge Industrial in the US

* Focus on customer interaction and satisfaction

* Strong analytical skills with an emphasis on critical thinking, root cause analysis, and problem solving

* Attention to detail with a strong sense of ownership and responsibility

* Excellent written and verbal communication skills

* Collaborates well with others and is a good team player

* Entrepreneurial spirit with a passion for new and changing ideas

* Ability to adapt and multi-task based on departmental needs

Preferred:

* Fluent in Spanish

* Familiarity with basic mechanical concepts and systems

* Familiarity with IT infrastructure

* Familiarity with Android and iOS devices

* Basic programming experience with Visual Studio, Python, ASM, and Java

* Willingness to learn and adapt new skills

* Understanding/Experience in vibration analysis