Application Services Manager - Chicago Housing Authority : Job Details

SUMMARY

Reporting to the Director of Enterprise Services, ITS, the Manager of Application Services organizes, coordinates, and administers the daily activities and workload of the database administration, application administration, systems analysts, report developers, and application training. This person Is responsible for the successful maintenance, and support of all CHA systems to ensure reliable software systems that meet the need of critical CHA business operations, including Yardi, Infor Lawson, SharePoint, MHC, and EMC/KnowledgeLake, and Records Management. This person also facilitates open and effective communication between the development team, the project management team, the business, and external stakeholders and provides project oversight to ensure that the business requirements and functional specifications of systems under development are being followed, and that work Is performed on schedule and within budget.

DUTIES AND RESPONSIBILITIES

• Maintains accurate and up-to-date knowledge of application portfolio and ITS strategy.
• Plans, directs, coordinates, and reviews the work plan for database administration, application support, systems analysts, report development, and training staff. Assign work activities, projects, and programs. Reviews and evaluates work products, methods, and procedures. Meets with staff to Identify and resolve problems.
• Collaborates with other teams including Application Development, Helpdesk, IT Infrastructure, and Project Management for project scheduling and delivery.
• Supports, troubleshoots and maintains production systems to optimize performance, resolve problems, and provide timely follow-up on Identified Issues.
• Manages Incoming Incidents and ensures that the Incidents are completed in a timely and high-quality manner.
• Implements system changes through automation, process change, management solutions, and training.
• Defines and Implements procedures for releasing products throughout the whole product life cycle. Serves as the lead on the ITS Change Control Committee.
• Develop risk management procedures, business continuance scenarios, contingency, and disaster recovery plans for CHA critical business applications to maintain operations during downtime and/or major disasters.
• Identifies and makes recommendations regarding critical points of failure.
• Assists with developing and Implementing policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
• Assists with developing enterprise content management strategy to enable efficient organization and management of documents, records, web content, and other digital media Information shared Internally for workforce productivity Improvement and knowledge management purposes.
• Develops Requests for Proposals (RFP). Negotiate and manage vendor contracts for Information Technology services.
• Provides support for business control reviews and Internal audits.
• Mentors' technical resources to grow their capabilities.
• Develops effective intradepartmental, Interdepartmental, and external working relationships. Work proactively with stakeholders to Identify and resolve problems.

QUALIFICATIONS

Bachelor's Degree in Computer Science, Information Systems, or related field. Minimum of five years of experience in a leadership role in Application Administration/Support and Database Administration. Excellent verbal and written communication, organizational, and documentation skills. Must be able to provide solutions quickly. Well-versed in project management approaches, tools, and phases of the project lifecycle. Experience and knowledge of change management principles, methodologies, and tools. Proficient with Microsoft SQL Server database administration. The Ideal candidate will be adept at presenting Information to audiences of varying technical aptitude and organizational levels.

Master's Degree and knowledge of Yardi, Infor Lawson system, and ECM/KnowledgeLake system is a plus.

Salary Range: $115,000 – 125,000

Grade: S9

FLSA: Exempt

Union: None