Application Support Engineer - EDC Corporation - AIMS Parking : Job Details

EDC Corporation is currently seeking an application support engineer to join our growing development and customer support team. The chosen candidate will provide software application support, troubleshoot client issues, establish the root cause of application errors, and work closely with clients to communicate progress and resolutions.

This position will also provide an opportunity for the successful candidate to grow into our Junior Software Developer position, implementing new features and application enhancements.

We are seeking candidates that enjoy problem solving while providing personalized support to clients and implementing technical solutions.

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Application Support Engineer Responsibilities:

• Providing software application support for clients and senior development staff
• Providing detailed instructions and assistance to clients
• Assisting with system configurations
• Utilizing report designer tool to configure reports and letters for clients
• Troubleshooting and replicating application errors
• Ensuring effective front-end and back-end functionality of applications
• Consulting with the software development team, internal users, and clients to improve application performance

Advanced Responsibilities:

• Ability to utilize development skills to implement bug fixes
• Ability to build and manage servers in AWS
• Knowledge and experience with relational databases

Application Support Engineer Requirements:

• A degree in information technology, information systems, computer science, or similar or 1-2 years experience supporting applications
• Exceptional ability to provide front-end support to clients.
• Advanced proficiency in determining the causes of application errors
• Exceptional communication skills

Salary and Benefits:

• $65,000 - $85,000 base salary, depending upon qualifications and experience
• 100% Employer Paid BlueCross Platinum Health Insurance with no employee contribution required
• Preventative dental
• Annual Employee Pension Plan, fully funded by EDC Corporation with no employee contribution required
• Free parking

About Us:

EDC Corporation develops a wide range of software for Higher-Ed, Municipal, Health Care and Airport Parking Departments. Our product suite includes a responsive web application that manages and processes parking related data, with a customer-facing e-commerce platform and native iOS and Android Apps. We are a rapidly growing corporation and pride ourselves on cutting edge products with top-notch and personalized client support.

As an Equal Opportunity/Affirmative Action employer, EDC does not discriminate in its employment practices due to an applicant or employee's race, color, religion, sex (including pregnancy), sexual orientation, gender identity, age, national origin, veteran or disability status, or any other basis protected by federal law. In addition, we comply with all applicable state and local laws governing nondiscrimination in employment.