Application Support - Mingledorff's : Job Details

Job Purpose: Provide application support for consulting engineers and for outside sales people calling on contractor customers. Provide support for the commercial bid process. Job Duties and Responsibilities: • Use independent judgment to provide equipment selection and information for consulting engineers, via Carrier selection catalog (eCat) and/or other manufacturer's software • Provide technical phone and email support for products • Review plans and specifications to determine product to be selected • Translate plans and specifications into a specific list of equipment/products needed for job by selecting appropriate equipment for application • Coordinate prior approval requests with engineering services department • Partner with Account Executives and Territory Managers on project/jobs to maintain customer satisfaction to ensure repeat business • Seek out training opportunities to expand product knowledge and understand processes to enhance the customer's experience. • Coordinate with Mingledorff's IT department in Web content to support engineers • Assist in Training Programs to include invitations, certifications, etc. • PM Tracker input • Other duties as assigned • Work cooperatively with others Qualifications: • Bachelor's Degree in Engineering, preferred • Technical Engineering experience, preferred • 2 years of experience in HVAC technical support • 3 years of HVAC industry experience • Proficient computer skills in MS Office • Possess a valid driver's license • Possess a satisfactory driving record as determined by Company Driver Policies Travel Requirement: Up to 35% travel to branches, other operating companies, customers and site visits requiring some overnight stay, travel to industry relatedconferences and training requiring some extended stay Other: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; lay on the floor; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. The employee may work in cold orhot environments. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship. This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Company reserves the right to revise the job description at any time. Employment is at-will. Mingledorff's, together with its partner companies, promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration. Mingledorff's is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application andneed an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] or call 770-###-#### for assistance with an accommodation.