Applications Analyst I - Mass General Brigham : Job Details

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

The Applications Analyst I is responsible for supporting the Dana-Farber Cancer Institute (DFCI) within the Mass General Brigham (MGB) Digital Department as part of the Clinical Ancillary Systems (CAS) team. This role focuses on implementing and supporting laboratory systems, including Epic Beaker, Sunquest, instrument integration, and middleware, to ensure seamless lab operations across DFCI and its satellite locations. The analyst will collaborate closely with lab operations staff, vendors, and the user community to ensure that laboratory applications meet clinical and operational needs. The role also includes testing, interface support, troubleshooting lab instruments, and managing small projects.

The incumbent will be expected to perform site-level testing and quality assurance of the applications supported; work with end-users and vendors on updates and workflow changes; resolve hardware issues pertaining to lab instrumentation and devices integrated to Epic Beaker; participate in/lead Epic integration testing; and manage small projects as well as perform the duties of an individual contributor on project teams.

Sunquest lab and collect support will be required as DFCI moves away from the Sunquest lab system to Epic Beaker.

This position will primarily support the main campus lab; however, the person in this role will also be expected to assist with the labs at the regional campuses operated by DFCI when needed.

Key Responsibilities

This is a hybrid work environment, with the requirement to be present on site at the main campus three days per week.

Qualifications

Education

Bachelor's Degree in Lab Information Systems, Computer Science, or Bachelor's Degree Related Field of Study required. Experience may be accepted in lieu of a degree.

Licenses and Credentials

MLT ASCP Certified helpful, but not required.

Experience

Related IT healthcare experience and/or laboratory operations experience in an IT environment 0-1 year required.

Knowledge, Skills and Abilities

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

450 Brookline Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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